Fraud Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Fraud Customer Service Representative Onsite San Antonio, TX $16.75 HR Great Benefits and Paid Training! Summary: As an onsite Fraud Customer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions. What you will be doing:

• Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
• Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
• Process disputes and fraud claims in accordance with client policies and guidelines.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Other duties and tasks as assigned.

What you get:

• Full Time Employment
• Hourly Rate of $16.75 starting on day one
• This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
• Business/Operations Hours: Monday – Sunday, 24/7
• Paid Training
• Differential -Shift Differential of $1.50 an hour if working hours between (6:00PM to 6:00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm
• Incentive Plan - Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
• Career Growth Opportunities
• Great Work Environment

Benefits:

• Vacation, Sick Time, and Holiday Pay
• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
• 401K

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
• Effective and accurate written and verbal communication skills.
• Can navigate multiple computer systems and screens.
• You can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Required Qualifications:

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Six-month minimum in customer/client service experience.
• Must be able to successfully pass a criminal background, credit check, and security fingerprint.

Preferred Qualifications:

• 1+ years of experience in the banking/financial industry.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Skills: Analysis Skills, Background Investigation, Banking Services, Business Operations, Call Centers, Communication Skills, Computer Systems, Customer Experience, Customer Support/Service, Error Handling, Finance, Genetics, High School Diploma, Inbound Call Centers, Incentive Programs, Knowledge Management Systems, Medical Conditions, Military, Multitasking, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Records Management, Regulatory Requirements, Resolve Customer Issues, Risk, Safety/Work Safety, Service Delivery, Telephone Skills, Writing Skills About the Company: Conduent State & Local Solutions, Inc Apply Job!