See all roles

Managed Services Consultant - R&D

Work from home Full-time role Hiring

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.

Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office.

What You’ll Do

  • Provide post-go-live administrative support for multiple clients
  • Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
  • Bulk import/export of content and data
  • Ad hoc training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and ad hoc customer reports
  • Execute customer change requests
  • Requirements

  • Experience with configuring/supporting/implementing content management software
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Excellent verbal and written communication skills
  • Proven ability to work remotely and independently in support of clients
  • Bachelor’s degree or equivalent relevant experience
  • Nice to Have

  • Project management experience
  • System Administration experience
  • Understanding of life sciences content management principles, types, and taxonomies
  • Understanding of life sciences compliance and system validation requirements
  • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
  • Perks & Benefits

  • Health & wellness programs
  • Additional Information

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

    apply to this job

    You might like

    Marketing Coordinator

    Work from home Full-time role

    Senior Data Analyst - Customer Engagement

    Work from home Full-time role

    Marketing Analytics Lead

    Work from home Full-time role

    Head of Analytics (Supply & Pricing)

    Work from home Full-time role

    Account Partner - MedTech

    Work from home Full-time role

    Software Development Engineer in Test II

    Work from home Full-time role

    Software Architect - Front End

    Work from home Full-time role

    Mobile Phlebotomist

    Work from home Full-time role

    Low Carbon Apprentice

    Work from home Full-time role

    Mobile Phlebotomist - Part Time

    Work from home Full-time role

    Experienced Data Entry Clerk – Remote Part-Time Opportunity with Competitive Pay

    Work from home Full-time role

    Remote Customer Service Representative – Full‑Time, Client‑Focused Support for Plumbing & Heating Services at arenaflex

    Work from home Full-time role

    Enrollment Specialist

    Work from home Full-time role

    Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction for Blithequark

    Work from home Full-time role

    [FULL TIME Remote] Data Entry-Operator/Part-Time Jobs/Online Data

    Work from home Full-time role

    Data Entry Operator - Work From Home - Part Time

    Work from home Full-time role

    DATA ENTRY WORK FROM HOME - REMOTE WORK AT HOME CUSTOMER SERVICE / PART TIME ENTRY LEVEL DATA ENTRY ROLE - EARN WEEKLY

    Work from home Full-time role

    Product Manager Data Feeds

    Work from home Full-time role

    Junior QA Engineer, Web (full-time freelancer)

    Work from home Full-time role

    Prozesse- und Automationsmanager / Operations & Automation Manager (m/w/d) 100% Remote

    Work from home Full-time role