Technical Support Specialist - Italian speaking (M/F/NB)

⚡ WHO WE ARE:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

Values :

At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPENCOMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

‍ ‍ ABOUT THE TEAM:

You will be joining the Technical Support South Europe team composed of 8 people.

You will be reporting to Piero TROCCIOLA who is Head of Technical Support Italy & Central Europe.

The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. They carry out onboarding and training for new customers (or existing customers integrating new products) and provide a level 1 technical assistance and incident resolution service. When necessary, they escalate to levels 2 and 3.

To be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends.

The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.

YOUR SCOPE:

Resolve technical requests within the D-EDGE Suite of products.

WHAT YOU’LL BE DOING

You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per year

⭐WHAT YOU’VE GOT

Additional Information

RECRUITMENT PROCESS :

1. Telephone interview with HR Officer

2. First interview with the Head of Technical Support

3. Second Interview with Chief Client Service Officer

... and welcome to D-EDGE ! :)

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on: race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.