See all roles

Technical Support Analyst - French language

Work from home Full-time role Hiring

Our Technical Support Analysts are the face of our company and are responsible for delivering exceptional customer service to our clients. We are looking for an individual who is passionate about customer service and enjoys regularly exceeding client expectations.

As you will be consulting our EMEA clients, your work hours will be from 10:00 to 19:00, Monday - Friday.

Salary from 1400 EUR gross per month (+ additional language allowance) depending on experience and skills the candidate will bring to the role.

What You Will Do

  • First point of contact for all post-sale client interactions
  • Receives all inbound client requests that derive from tickets via emails and escalations from internal colleagues.
  • Manage the community portal and engage clients to resolve questions and requests within the community portal.
  • Analyzes semi-complex problems, identifies solutions, and executes to solve with limited management oversight.
  • Owns resolution for standard requests including marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines.
  • Maintains client loyalty by serving customers above and beyond their expectations.
  • Uses tools and troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver exceptional client support at all times.
  • Educates and assists other departments within Bazaarvoice regarding systems, tools, and processes for the management and resolution of client requests.
  • Responsible for writing standards & guidelines to improve scalability and quality.
  • Engages in minor issues directly with clients but escalates any non-day-to-day events.
  • Understands the client experience and is proficient in the tools that clients interface with.

    • Who You Are

  • Fluent in French and English to advanced business level.
  • Exceptional communication skills which have been developed through experience in working directly with customers in either a B2B (preferred) or B2C environment.
  • You do not need to be deeply technical for this role but you should be keen to learn and grow within a technical, customer-supporting environment.
  • A drive/passion for providing exceptional customer service to each and every client.
  • Ability to prioritize and manage multiple priorities in a dynamic environment and go above and beyond what the client expects.

    • Extra Karma Points

  • Any experience with a CRM system.
  • Knowledge of and/or experience in with e-commerce.

    • EUR gross per month

    Pay Transparency & Integrity Builds Trust

    At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is

    EUR gross per monthand will depend on your skills, qualifications, and experience.

    Additional Information

    #LI-HYBRID

    #LI-AS1

    apply to this job
    Apply

    You might like

    Technical Digital Marketer (MARTECH Implementation)

    Work from home Full-time role

    Market Research - Intern

    Work from home Full-time role

    Marketing PR (R-17633)

    Work from home Full-time role

    Marketing Event Coordinator (R-17378)

    Work from home Full-time role

    Marketing Campaign Coordinator (R-17355)

    Work from home Full-time role

    IT Support

    Work from home Full-time role

    Intern Service Sales - On Site - Salem, NH

    Work from home Full-time role

    Intern: Americas Systems Engineering - Remote

    Work from home Full-time role

    Intern: Venues, Sports and Entertainment - Remote

    Work from home Full-time role

    Intern: SLED Sales - Remote

    Work from home Full-time role

    Experienced Receptionist – Customer Service and Administrative Support for Honda of Ocala

    Work from home Full-time role

    Experienced Part-time Customer Experience Banker – Southgate, MI

    Work from home Full-time role

    Senior Clinical Coding Nurse Consultant - Full-time

    Work from home Full-time role

    Experienced Virtual Assistant – Administrative Support & Project Coordination at arenaflex

    Work from home Full-time role

    Oncology Clinical Content Contingent Worker – Regimen Content, PharmD, RN, NP, PA

    Work from home Full-time role

    Remote Senior Human Resources Operations & Immigration Consultant – Strategic Workforce Mobility & Compliance Specialist (Work‑From‑Home)

    Work from home Full-time role

    New Hampshire Licensed Remote Optometrist (VEH OD)

    Work from home Full-time role

    Experienced Teen Data Entry Specialist – High Paying Remote Opportunity

    Work from home Full-time role

    [2026] AI/ML Engineer Intern

    Work from home Full-time role

    Senior/Staff Platform Engineer

    Work from home Full-time role