Technical Account Manager
Dynamic allows developers to build beautiful onchain experiences by offering effortless wallet log in, multi-chain embedded wallets and scale-ready auth and user management. Dynamic powers the most chains and wallets across any provider in the ecosystem, and works with Web3 powerhouses such as Magic Eden, Animoca Brands, Pudgy Penguins, Doodles, Starknet, and more. By streamlining Web3 onboarding and login, Dynamic allows developers to focus on their core product, and end-users to take advantage of blockchain rails without complexity.
Dynamic was started by two MIT alumni who are passionate about user identity and authentication. We are backed by some of the world’s leading investors including a16z crypto, Founders Fund, and First Round Capital. We have an amazing team that is spread across the US, Europe, and South America. We currently support millions of end-users per month, and we’re growing quickly - come join us!
What we believe:We’re on a mission to accelerate the adoption of wallet-based auth and identity.
Wallets are extremely powerful. At Dynamic, we envision a future where every app on your phone, and every website you visit, will have a wallet component to it. It might be front and center in some places, or fully abstracted in the background for others. Regardless, it will be there enabling next-generation financial experiences and permissionless innovation across apps. Building towards this future is at the very core of our work at Dynamic. If you share this vision, and are looking for a role outside of the typical 9-5, apply to join the team below.
Our product:Check out a product demo here
What we’re looking for:As a Technical Account Manager at Dynamic, you will play a pivotal role in providing innovative technical solutions to meet the complex needs of our customers. Working closely with our Sales, Product, and Engineering teams, you will also serve as a trusted technical advisor to our live customers. Your responsibilities will include triaging support for the on-call engineering team, providing implementation support for customer rollouts of new Dynamic offerings, and troubleshooting and answering technical questions from existing customers.
This role will involve working across Dynamic’s diverse customer base, including some of the most exciting projects in Web3, spanning DeFi, NFTs, gaming, and blockchain. The position requires a combination of technical expertise, customer-facing experience, and a deep passion for solving challenging Web3 problems using cutting-edge technology.
You will be a fantastic fit for this role if:You have at least 1-3 years of experience in engineering, with a focus on solution development, technical support, or similar areas.
You have 1-3 Years of Experience in JavaScript and SDK Development: Proven experience in JavaScript development, with a strong background in building on SDKs. Experience with React is preferred.
2+ years of working in the web3, blockchain technology, and either professional or personal experience using various web3 dapps and technologies and/or authentication/user management platforms experience.
Need to live in the Americas timezone (to have timezone overlap)
A solid understanding of current technological trends, especially in digital and cloud technologies.
Love working with customers and have great communication skills.
Optional: Proficient in React
Collaborate with Engineering and Product Teams: Work closely with cross-functional teams to understand customer requirements, provide technical support, and deliver guidance to ensure customer satisfaction.
Design and Implement Solutions: Develop innovative solutions that address customer challenges, ensuring they are practical and aligned with business objectives.
Triage and Replicate Support Requests: Actively manage and resolve inbound support requests, adhering to the SLAs defined for customer support tiers.
Participate in Technical Discussions: Engage in client-facing technical discussions and presentations, effectively showcasing Dynamic’s capabilities and solutions.
Voice of the Customer: Act as the voice of the customer within Dynamic, helping to shape the product roadmap by providing valuable insights and feedback based on customer needs
Stay Informed on Industry Trends: Keep up-to-date with the latest industry trends and technological advancements to enhance our solutions and maintain a competitive edge.
Cross-Team Collaboration: Work across multiple teams to ensure a cohesive and coordinated approach to solution development and delivery.