Servicing Analyst

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary:

The Servicing Analyst is responsible for delivering regular analytical support and comprehensive reporting on collection performance metrics, KPIs, strategies, delinquency trends, and investor portfolios. This role involves evaluating collection processes to assess their efficiency and effectiveness, ensuring continuous improvement and optimization. Additionally, the Analyst collaborates with various departments across the company to develop, align, and execute strategic collection initiatives that drive performance and meet organizational goals.

• Run daily, weekly, and monthly reports for collections team performance
• Run daily, weekly, and monthly delinquency reports
• Analyze and measure the success of collection strategies in use
• Recommend strategy adjustments based on opportunities identified through reporting
• Create and maintain workflows and process maps for all internal collection processes
• Create and maintain workflows and process maps for all internal collection processes
• Provide ADHOC reporting and data visualization
• Mine and optimize data to generate reports to analyze and audit current collections processes, borrower trends, and delinquency trends
• Maintain and refine reports used in various collections processes (site visits, disconnects, skip tracing)

• Minimum of 2 years of experience in strategy development, data analytics, and reporting, with a focus on performance optimization.
• Bachelor's degree or equivalent work experience preferred.
• Proficiency in SQL or similar database analytics tools, with the ability to extract, analyze, and interpret data effectively.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Strong computer skills, including proficiency in data analysis software and tools.
• Meticulous attention to detail and accuracy in all aspects of work.

Compensation: $90,000 - $100,000 per year

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!