Customer Service Expert, Italian and English
Description: Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022 It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions Spotify is currently available in 180+ countries You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls! Requirements: Excellent Written skills in Italian (C1) Good Verbal & Written skills in English (B2 or above) Valid work-permit to work in the EU Previous Experience in Customer Service is a plus Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution Positive attitude and great interpersonal skills, with a can do attitude Ability to present complex information in a simple and understandable way Benefits: Long-term job security with permanent contract Additional health insurance and life insurance 24 days of paid annual leave, 3 of which are wellness days 1.5h paid breaks per day Food vouchers Clear career path within the company Ability to work from home after training in our modern Sofia office Competitive salary World-class on-the-job training Fully digital employee services through eSignature Employee assistance program, including 24/7 access to psychological support Employee discounts portal, featuring over 20 exclusive discounts Employee referral program Rewards and recognition program Relocation package if you are relocating from another city or country Multisport card partially covered by the company In-house learning and development portals with training options for Certification Multiple events organized in the office for employee engagement as well as wellness initiatives Gift for birth or adoption Corporate social responsibility events and team buildings Exposure to global business knowhow. Apply Job!