R-106475 Manager, P&C Claims
Title Manager, P and C Claims Overview of Position As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed. Must have a P&C Adjuster license or be willing to obtain one within 30 days. Time for training and any applicable cost/fees will be provided. What will be my duties and responsibilities in this job? Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims. Communicate, evaluate, and reinforce productivity standards and performance expectations. Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality. Assist in training processes and procedures and developing employees. Participate in establishing/defining short- and long- term goals and plans for the work group. Ensure complete and sound claim settlements, legal reviews, and investigations when necessary. Resolve non-routine and escalated customer calls. Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur. Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction. Build and maintain effective internal and external working relationships. Request information and/or provide updates as needed. Meet with clients and/or TPAs as appropriate. Handle other duties and projects as requested based on business needs. Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. What are the requirements needed for this position? Bachelors degree or equivalent experience A minimum of 3 years of experience working in the claims process in a P&C environment A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees. P&C Adjuster license or ability to obtain within 30 days. What other skills/experience would be helpful to have? Familiarity with the P&C claims process from beginning to end. Proven ability to work in a fast-paced environment, meeting client service standards and production goals. Detail-oriented with a commitment to excellence. Ability to think creatively and make appropriate decisions. Bilingual a plus What are the working conditions and physical requirements of this job? General office demands #LI-Remote Apply Job!