Sr Admin, ITOC

About the position The ITOC Sr Admin is a hands-on technical role responsible for administering and supporting systems across a multi-site environment. This position involves managing major incidents, guiding team members, and ensuring the integrity and availability of systems while providing excellent support to end users and business teams. Responsibilities • Manage, coordinate, and communicate all Priority 1 incidents until fully resolved. , • Guide and coach ITOC team members in analyst and admin roles. , • Handle all escalations and senior leader communications. , • Perform daily system monitoring and verify the integrity and availability of all systems. , • Review system and application logs and verify completion of scheduled jobs. , • Administer and monitor corporate and managed services cloud-based systems. , • Develop, maintain, and use automation scripts using Bash, PowerShell, Python, etc. , • Assist with patch management in production environments. , • Create and maintain configuration documentation, system and operations documentation, and knowledge base articles. , • Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios. , • Monitor ticket tracking system for newly assigned tasks. , • Monitor and report on all networks, systems, and applications in a 24x7 operations center. , • Handle routine operations requests such as adding new users and restarting services. , • Implement and follow all policies and procedures for monitoring, testing product availability, and incident management. Requirements • Associate degree or equivalent experience. , • 5-7 years' experience in a related field. , • Prior experience with major incident management programs is a plus. , • Experience with NOC tools, network management systems, and escalation procedures. , • Solid understanding of Windows administration and application resource utilization monitoring. , • Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware. , • Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc. , • Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud. , • Experience in managing and supporting virtualized environments in VMWare. , • Basic understanding of load-balancers and web session state troubleshooting. , • Ability to identify inefficiencies and provide solutions to improve systems and processes. , • Experience supporting web application solutions including PaaS, SaaS, and IaaS. , • Excellent verbal and written communication skills. , • Ability to multitask and prioritize effectively. , • Proven decision-making abilities. , • Ability to adapt to fast-paced environments. , • Driven, high-energy, self-starter comfortable in a dynamic, high-growth environment. Nice-to-haves Benefits • Travel perks for team members , • Opportunities for personal and professional growth , • Empowerment to bring full self to work Apply Job!