Sales Administration and Operations
Overview: IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity. Responsibilities:
Overview
Main mission is to oversee and optimize the sales processes while ensuring seamless administrative support for the North America sales team (Smart Biometrics Business Line). This dual-role position bridges strategic operations with hands-on administration, contributing directly to the efficiency and success of our sales efforts. Responsibilities: Sales Administration Coordinate order processing, invoicing, and billing with internal teams, to optimize customer satisfaction and revenue recognition. Support one local Sales Admin and replace her during her leaves. Act as a liaison for the sales team, troubleshooting operational, IT and administrative issues. Handle direct customer interface for queries on price, lead-times, and other sales-related documentation. Manage and maintain customer/item/price databases in local ERP to support sales admin processes and account management. Ensure compliance with company policies and legal standards in all sales-related activities. Sales Operations Collaborate with sales team to maintain accurate and reliable forecast in CRM system (Salesforce). Collaborate with sales and supply chain leaders to develop realistic demand and revenue scenario, while aligning strategies with business goals. Monitor and analyze sales performance metrics to identify areas for improvement. Propose solutions to optimize NORAM sales processes (including logistic and order preparation operations) Act as the interface between Central Supply Chain (demand, production, and worldwide stock replenishments) and NORAM logistics team (local warehouse, order preparation and shipment to end customers): manage allocations and shipment priorities when needed, support troubleshooting of logistic & quality issues, collect data about local logistic costs. Work closely with supply chain, product, finance, and customer service teams to ensure seamless communication and alignment. Qualifications: Skills and Competencies Strong analytical skills with the ability to derive insights and synthesis from data. Proficiency in Excel, and ERP and CRM systems Understanding of sales funnel dynamic Solution solving mindset whilst respecting and improving processes. Strong communication skills, with the ability to work collaboratively across local and international teams, in matrix organization. Curious and interested to understand products and solutions. Can do attitude. Excellent organizational skills and attention to detail. Ability to manage multiple priorities and work in a fast-paced environment. Education and Experience Bachelors degree in Business Administration, Marketing, or a related field (TBC) 7+ years of experience in sales operations, administration, or a similar combined role. Foreign language would be a plus Apply Job!