Remote Patient or Health Live Support Agent
Greater Malden Behavioral Health, Inc. is a leading provider of mental health services in the Greater Malden area. We are dedicated to improving the lives of our clients through personalized, evidence-based treatment and support. We strive for excellence in all aspects of our work and are committed to creating a positive and inclusive work environment. Position Summary: As a Remote Patient/Health Support Agent at Greater Malden Behavioral Health, Inc., you will play a crucial role in supporting our clients' mental health and well-being. In this role, you will interact directly with our patients and provide them with remote assistance and support. You will work closely with our clinical team to ensure that our clients receive the best possible care and support. Key Responsibilities: Provide remote support and assistance to patients with mental health concerns Utilize telehealth technology to conduct virtual sessions and provide services to patients Collaborate with clinical team to develop treatment plans and monitor patient progress Handle patient inquiries, scheduling, and document management Conduct assessments, screenings, and other administrative tasks as needed Maintain accurate and up-to-date patient records Monitor and track patient data, progress, and outcomes Support patients in crisis and provide resources and referrals as needed Adhere to all ethical and legal standards of patient care and confidentiality Collaborate with other healthcare professionals as needed Qualifications: Bachelor's degree in psychology, social work, or related field 2 years of experience in a mental health or healthcare setting Experience with telehealth technology and virtual sessions Strong communication and customer service skills Ability to work independently and as part of a team Excellent time management and organizational skills Knowledge of mental health diagnoses and evidence-based treatment approaches Familiarity with HIPAA regulations and patient privacy laws Benefits: Competitive salary and benefits package Work remotely from the comfort of your own home Supportive and inclusive work culture Opportunities for professional development and growth within the company Meaningful work that makes a positive impact on the lives of others At Greater Malden Behavioral Health, Inc., we value diversity and inclusivity in our workplace and are an equal opportunity employer. We embrace people from all backgrounds and are committed to providing an inclusive and welcoming environment for all employees. If you are passionate about mental health and helping others, we encourage you to apply for this exciting opportunity to join our team as a Remote Patient/Health Support Agent. Apply Job!