Order Processing Specialist - SaaS

About The Role Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Its single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta. Click here to learn more about Vastian and our suite of solutions. We are seeking a highly organized and detail-oriented Order Processing Specialist to join our dynamic SaaS company. In this high-volume, fast-paced role, you will manage straightforward client transactions such as course orders, renewals, and simple service requests. By handling these administrative tasks, you will enable our Account Managers to focus on complex client needs. This role is critical in ensuring a seamless client experience and efficient order management.

Benefits

In addition to a competitive base salary and performance bonus program, Vastian offers a comprehensive and very pro-employee benefits package which includes the following: • Medical, dental and vision insurance • Short- and long-term disability coverage • Life insurance and AD&D • Supplemental life insurance • 401(k) savings plan • Paid time off

Responsibilities

And Duties • Accurately process high volumes of client orders, including course purchases, flat-rate renewals, and simple service modifications. • Collaborate with the sales team to ensure orders align with client needs and company policies. • Maintain and update order information in CRM systems (e.g., Salesforce, HubSpot) and internal databases. • Generate invoices and ensure timely communication of order confirmations to clients. • Monitor order queues and resolve discrepancies or incomplete information proactively. • Provide exceptional client support by addressing order-related questions in a timely and professional manner. • Work closely with the finance team to support billing accuracy and payment tracking. • Suggest process improvements to streamline order workflows and enhance efficiency. Qualifications • Proven experience in an administrative or order processing role, preferably within a SaaS or technology-driven environment. • Familiarity with CRM systems and order management tools. • Strong attention to detail with the ability to manage a high volume of tasks accurately. • Excellent organizational and time management skills to prioritize competing demands. • Strong communication and interpersonal skills to work effectively with internal teams and clients. • A proactive mindset with a focus on problem-solving and continuous improvement • Knowledge of subscription models or recurring billing systems is a plus. MediaLab is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law. Apply Job!