Part-Time Customer Service Representative

Location: Remote, USA Based Hours: Flexible 3-5 hours per day Contract Duration: 3-6 months, with the potential to extend At The Speaker Lab, we empower individuals to Get Booked & Paid to Speak by providing clarity, confidence, and a clear path to build a professional speaking business. We’re a 100% virtual, fast-growing company, and we’re expanding our team to maintain our culture and drive performance as we scale. We’re seeking a proactive, energetic, and solution-driven Part-Time Customer Service Representative to deliver exceptional support to leads, students, and partners. The ideal candidate is customer-focused, thrives in a fast-paced environment, and has a knack for resolving issues quickly and efficiently. This role will prioritize speed to lead and quick resolution times while fostering strong relationships with our customers. It’s an opportunity to make an impact on the front lines of customer service, with room for growth into a full-time position. Our Core Values: • People: We believe that strong relationships built on trust, respect, and collaboration are the foundation of our team. By empowering each person to thrive, we create a supportive environment where our collective efforts drive meaningful outcomes. • Ownership: We believe ownership means taking responsibility for identifying and solving problems, communicating effectively, and being accountable for results. It is a commitment to excellence, encouraging creativity without compromising quality. • Growth: We believe growth is about continuous improvement, both personally and professionally. We foster an action-oriented culture that values challenging the status quo, embraces feedback, and adapts through unexpected challenges. • Speed to Lead: Act as the first point of contact for leads, responding quickly to inquiries via HubSpot, email, and chat to maintain high response times. • Relationship Building: Provide exceptional, empathetic support that encourages trust and long-term engagement with TSL programs. • Issue Resolution: Resolve technical and program-related questions, escalating complex issues as needed while ensuring timely follow-up. • Proactive Problem Solving: Identify trends in customer inquiries and suggest upstream solutions for repetitive issues. • Documentation: Maintain accurate and organized records in HubSpot, ensuring all customer interactions are tracked, updated, and resolved. • Internal Collaboration: Communicate effectively with team members via HubSpot and Slack, and escalate unresolved or high-priority issues to ensure smooth operations. • Video Support: Use video tools like Zoom and Loom to provide clear guidance on more complex topics when needed. • Cross Departmental Expert: Work across all departments within TSL to understand who can help answer questions in the most efficient ways - you will be an internal networking expert. Core Competencies: • Customer Focus: A commitment to understanding the needs and goals of customers, providing solutions that meet or exceed their expectations. This involves anticipating customer challenges, being empathetic to their concerns, and ensuring that the customer’s success remains a priority throughout engagements or projects. • Problem-Solving: The ability to identify challenges and obstacles, assess possible solutions, and implement effective strategies to resolve issues in a timely manner. Requires creativity, analytical thinking, and a proactive approach to overcoming problems, as well as managing conflicts or escalations within teams or projects. • Organization & Time Management: The ability to plan, prioritize, and execute tasks effectively, ensuring that resources such as time, personnel, and materials are used efficiently. This involves managing multiple projects simultaneously, balancing deadlines, and maintaining focus on high-priority activities to meet organizational objectives. Qualifications • 2+ years of customer service or similar experience, preferably in a remote environment. • A team player with a positive, energetic attitude and a growth mindset, who is willing to give and receive feedback. • Proficiency in HubSpot, Slack, GDrive, and video communication tools. • Excellent written and verbal communication skills. • Availability to work flexible hours and potential split shifts (morning and evening coverage). • Availability to work 1-2 Saturdays per month supporting LIVE Virtual Events • Self-motivated and disciplined, with a passion for solving problems and helping customers succeed. • Competitive hourly pay. • Flexible schedule with remote work. • Initial 3-6 month contract with the opportunity to extend. • Partial Internet Reimbursement How to Apply: At The Speaker Lab, we value work ethic, coachability, and past results more than formal education. If you have a proven track record of delivering results in a similar role, we want to hear from you. Apply Job!