Customer Support Executive (CSE)

Role Overview We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience. Key Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, or chat. • Address and resolve customer concerns with a focus on first-contact resolution. • Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system. • Collaborate with internal teams to ensure timely resolution of complex issues. • Provide detailed product and service information to customers, catering to their specific needs. • Gather and document customer feedback to support continuous improvement efforts. • Assist in the development of self-service tools such as FAQs and knowledge base articles. Qualifications and Skills • Minimum of 1 year of experience in customer support or a related role. • Fluency in Hindi and English, with excellent verbal and written communication skills. • Strong problem-solving abilities and exceptional organizational skills. • Ability to manage multiple tasks effectively in a fast-paced environment. • A customer-first mindset, displaying empathy and patience in every interaction. Job Type: Full-time Pay: ?10,088.40 - ?29,815.74 per month Benefits: • Flexible schedule • Work from home Schedule: • Day shift • Monday to Friday Education: • Higher Secondary(12th Pass) (Preferred) Experience: • total work: 1 year (Preferred) • Customer relationship management: 1 year (Preferred) Language: • English (Preferred) Work Location: Remote Apply Job!