Customer Support Scheduling App
This role will be supporting a digital app on Shopify which gives customers online calendars for services. What started as an idea has grown into a trusted app for bookings. We have over 20K installs in 40+ countries. The app has global reach and we are a global team! We're looking for a Customer Support Associate that can help with responding to customer inquiries by chat app and email, guiding customers to help articles, coordinating with me (co-founder) on the top issues, and setting customer expectations. Business Hour would be USA timezones (8am - 6pm ET). We don't need support all day, just for a few hours throughout the day can work, can manage a schedule with you and add more hours from there Skills - Written Communication to respond to customers, guide them towards the solution, and set expectations on fixes - Communicate internally to escalate issues - Proven experience in a customer support role, preferably with ability to capture customer reviews - Have a positive, friendly tone that is also understanding when customers are frustrated - Dependability to conduct your work on time and on schedule - Expertise with Shopify sites, how to use the orders and checkout - Communicating issues to the team using Intercom, Trello or Email Team - Small team of 5, remote - Use Email & WhatsApp to chat, Trello to organize issues, and Intercom to communicate to customers Apply Job!