Call Center Assistant

Profile: Call Centre Assistant Company: Collance Technology Pvt Ltd. Location: Remote Shift: US/PST Timing Experience: 1 to 3yrs Job Overview: We are seeking an organized, proactive, and detail-oriented call center assistant to support our scheduling team. The ideal candidate will play a key role in managing schedules, coordinating appointments, and ensuring smooth day-to-day operations. This position requires excellent administrative and communication skills, as well as the ability to oversee and manage scheduling data using various systems. Key Responsibilities: · Providing comprehensive administrative support to the scheduling team, assisting with tasks and workflow management as needed. · Communicate with team leads/members to manage scheduling changes to ensure smooth operations. · Regularly prepare and provide updates on scheduling data, using the Five9 reporting system to generate and analyze performance reports. · Supervise and manage a team of agents, ensuring adherence to scheduled shifts and targets, particularly related to NPS (Net Promoter Score) and overall performance. · Monitor, address, and resolve scheduling inquiries in a timely and efficient manner. · Ensure that all scheduling information is accurate, updated, and properly recorded in relevant systems. Required Skills: · Ability to manage, organize, and manipulate data using Excel and advanced Excel functions. · Ability to prioritize tasks, manage multiple projects, and meet deadlines. · Ensure accuracy in scheduling, reporting, and data entry. Soft Skills: · Ability to handle multiple tasks simultaneously in a fast-paced environment. · Strong analytical and troubleshooting skills to resolve scheduling issues promptly and effectively. · Ability to work under pressure and adjust to changing priorities or scheduling demands. Work Schedule: 6 days working - 54 hours. Flexibility in working hours is required Apply Job!