Part-Time Customer Service Representative
Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team... QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times! This is a remote position working from your home office. Friday 4:00PM-8:00PM & Monday 2:00PM-6:00PM Fridays Only 4:00PM-8:00PM Mondays Only 2:00PM-6:00PM Mondays Only 12:00PM-6:00PM Monday-Friday 3:00PM-8:00PM Monday, Wednesday, Friday 3:00PM-8:00PM Tuesday & Thursday 3:00PM-8:00PM Tuesday-Friday 2:00PM-6:00PM Monday & Friday 8:00AM-5:00PM Mondays Only 8:00AM-5:00PM Fridays Only 8:00AM-5:00PM Monday-Friday 2:00PM-5:00PM Mondays Only 7:00AM-5:00PM Monday-Friday 4:00PM-8:00PM BILINGUAL ONLY Duties/Responsibilities: Customer Service and Claim Intake Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs. Offers empathy and support to customers during the claim process. Collects and documents all claim details provided by the customer into the claim accurately. Identifies and resolves customer issues by adhering to clients-specific handling instructions. Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries. Punctuality and Reliability Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support. Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. Successfully demonstrates QRM's core values Customer first: fulfills customer needs with compassion Self-motivated: takes initiative and commits to the task at hand Teamwork: promotes unity over self Continuous improvement: strives for daily growth Required Skills/Abilities: Language Skills Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner. Bi-lingual in Spanish Preferred Computer Skills To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm. Education and Experience: High School Diploma or general education degree (GED) required. 1-2 years of quality assurance experience preferred. Network Requirements: Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). Ethernet connection is not required, however strongly recommended. Must be on a private network, not allowed to work in public locations. No VPNs are allowed, as logins must happen in the US. Benefits/Compensation: Competitive compensation 20+ hours per week Ancillary Benefits: Eligible 1st day of month following 60 days of employment. Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings Less than 20 hours per week Ancillary Benefits: Eligible 1st day of month following 60 days of employment. Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings 401K: Eligible after 6 months of employment PTO: Eligible after 90 days of employment Employee Assistance Program Apply Job!