Customer Sales Executive - Part Time - Remote

??CUSTOMER SALES EXECUTIVE ?Hours: either 15 or 17 hours per week ??Shift pattern: please select on your application Option 1 - 17 hrs per week Wednesday 14:30- 19:30 Friday 09:00-15:00 Saturday 09:30- 15:30 Option 2 - 17 hrs per week Monday 11:00-19:30 Thursday 09:00-14:00 Friday 09:00-13:30 Option 3 - 15 hours per week Monday 17:00-19:30 Tuesday 10:00-15:30 Wednesday 11:30-14:30 Thursday 15:30- 19:30 ??Salary: 17 hrs pw £10,201.36 per annum (£11.54ph) Plus PRP up to 40% 15 hrs pw £9,001.20 per annum (£11.54ph) Plus PRP up to 40% ??Location: Remote ??Start Date : 15/10/2024 You will need to be able to commit to 2 weeks training Monday to Friday 09:30 - 16:30 ??For this role, you need 5mpbs upload and 15mpbs download internet speed?? ??Appello Perks • 31 days holiday rising to 33 with length of service (PRO RATA).This includes bank holidays that you will work. • We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out... restaurants and more • 24/7 employee assistance programme with an easily accessible app! • Family and friends’ discounts on our services & products • Pension Scheme, up to 4% Company matched • Cycle to work scheme • Smart Tech scheme • Free on-site parking ??THE ROLEYou will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements. The role requires giving our customer needs based assessments to advise on the best possible alarm solution, taking inbound calls from new and existing customers, making outbound follow-up lead calls. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout. On a day to day basis you will be Managing and converting lead generated inbound callsBeing a product expert and brand ambassador, signposting customers to their personalised sales solutionsMeeting and exceeding personal and team targetsUp-selling additional products and servicesExisting customer engagement and service managementBeing a role model within the team & showcasing the five Appello valuesActively looking at new ways to improve customer journey. ??ABOUT YOU You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You will be great at building rapport with clients and have great success with achieving and surpassing targets. It would be advantageous if you have used Customer Relationship management (CRM) software. You have a customer-centric mindset, highly organised and have a good level of education. You will have previous experience in a telephone based sales role and working remotely. ??THE ROLE Whatever is the opposite of a cold call, that's what we do. You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements. The role requires giving our customer needs based assessments to advise on the best possible alarm solution, taking inbound calls from new and existing customers, making outbound follow-up lead calls. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout. On a day to day basis you will be • Managing and converting lead generated inbound calls • Being a product expert and brand ambassador, signposting customers to their personalised sales solutions • Meeting and exceeding personal and team targets • Up-selling additional products and services • Existing customer engagement and service management • Being a role model within the team & showcasing the five Appello values • Actively looking at new ways to improve customer journey. • READY TO APPLY ? If you are interested in this role please follow the instructions...there are two parts to the application process • Upload your CV and answer a few questions about yourself • You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email ?? !!** OTHER INFORMATION This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337 Apply Job!