Mid-Level IT Technician (Remote)

Are you an experienced and passionate Mid-Level IT Technician looking to advance your knowledge and troubleshooting skills? We want to hear from you! This is a great opportunity to work remotely with a fast-growing company that values its clients and team. At Syscon Inc., we care deeply about our clients and foster a culture where our company, employees, and clients grow and succeed together. As... a rapidly growing business, we are looking for someone who aligns with our values and is excited to contribute to our team's success. As our Mid-Level IT Technician and a key member of our team, you: • Care about people, treating clients and each other with respect. • Empower clients to use technology effectively, always seeking to remove their pain points. • Put in the work and take initiative. • Have a team mentality, with no “not my job” attitude—there’s no task beneath us. • Are proactive in asking for help and finding solutions. You own your work and results. • Embrace growth, learn from constructive feedback, and see mistakes as opportunities. We believe you will be successful as a Mid-Level IT Technician if you have: • 3+ years of experience as a technician, troubleshooting and maintaining MS Windows platforms, ideally with an outsourced IT company. • Experience with Microsoft Windows Server (2016 through 2022) in production environments, including Microsoft SQL. • Skills in configuring, troubleshooting, and maintaining Microsoft Exchange Online and advanced Microsoft 365 features. • Experience automating tasks through Windows PowerShell scripting. • Worked in terminal server or VDI environments. • Ability to troubleshoot wireless connectivity, including HP Aruba Instant On systems. • Excellent documentation skills for ticketing systems. Your Key Responsibilities: • Provide remote technical IT support to clients. • Perform troubleshooting and resolution of tickets. • Migrate clients from on-premises/hosting platforms to Azure hosting environments. • Assist in transitioning from classic AD to Entra ID (formerly Azure AD), including joining endpoints to Entra ID. • Monitor the RMM tool for alerts on managed equipment and troubleshoot as needed. • Ensure compliance with our backup standards and monitor the backup portal for failures or alerts. • Follow and update maintenance checklists, documenting tasks, screenshots, outcomes, and time worked on tickets. • Communicate effectively with the Customer Support desk and clients regarding assigned tickets and projects. • Honor client confidentiality and safeguard their data and access. • Maintain a positive working attitude and be relational with clients and teammates to facilitate high customer satisfaction.

Skills and Competencies

You Need for Success: • Strong communication skills, including documentation, end-user communication, and client interaction. • Exceptional troubleshooting abilities, able to analyze and resolve complex technical issues. • Strong interpersonal skills, including effective time management, self-drive, and prioritization. Technology You Should Be Familiar With: • Microsoft Azure, including Azure Virtual Desktop. • Microsoft 365 advanced functionalities (Exchange Online, SharePoint Online, Entra ID, Intune, Autopilot, Conditional Access Policies). • Microsoft Windows Server (all versions). • HP products (servers, workstations, laptops, switches). • Remote access tools like N-Able Take Control, LogMeIn Rescue. • Managed Services experience using N-Able Platform or similar RMM tools. About Syscon Inc.: Syscon Inc., established in 1986, provides innovative technology solutions and computer technical support to our clients. We are a small company, but growing rapidly, and your role as a Mid-Level IT Technician will play a crucial part in our success. Your input will carry a lot of weight in making impactful decisions. Job Details: • Remote work. • Occasional in-person meetings for team-building. • Typical schedule: 8 AM - 5 PM CST, M-F. Perks & Benefits: • Opportunity to grow your skills and career. • Work with a talented, committed, and supportive team. • Excellent medical, dental, and vision benefits. • Unlimited PTO. • Competitive salary commensurate with your experience. Application Process: Please apply directly through Indeed. No phone inquiries, please. If you're a Mid-Level IT Technician passionate about making a big impact at a fast-growing company, we encourage you to apply! Come grow with us and make a difference! Job Type: Full-time Pay: $70,000.00 - $78,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Professional development assistance • Vision insurance Schedule: • 8 hour shift • Day shift • Monday to Friday Experience: • IT Technician related: 3 years (Required) • Troubleshooting MS Windows: 3 years (Required) • BDI or Terminal Service: 3 years (Required) • Automating through Windows PowerShell: 3 years (Preferred) • Configuring and maintaining MS 365 and advanced: 3 years (Required) • PowerShell: 3 years (Preferred) Language: • professional and fluent English (Required) Work Location: Remote Apply Job!