Senior Customer Service Representative - National Remote

Employer Industry: Healthcare Services Why consider this job opportunity... - Salary up to $32.55 per hour - Comprehensive benefits package including equity stock purchase and 401k contribution - Opportunity for career advancement and professional development - Flexible telecommuting from anywhere within the U.S. - Supportive and compassionate work environment - Recognition programs to reward performance What to Expect (Job Responsibilities): - Answer a high volume of calls from patients regarding billing questions and payment options - Process adjustments, refunds, and manage billing inquiries - Research and resolve complex billing issues and customer complaints - Maintain a tracking log of escalated patient correspondence and provide updates to leadership - Adhere to compliance and HIPAA regulations at all times What is Required (Qualifications): - High School Diploma or GED - 2+ years of customer service experience or experience in a medical office or healthcare setting - Familiarity with computer and Windows PC applications - Ability to train for the first six weeks, Monday - Friday, from 9:00 AM to 5:30 PM EST - Must be 18 years of age or older and able to work Monday - Friday, 11:30 AM - 8:00 PM EST How to Stand Out (Preferred Qualifications): - Prior healthcare experience - Bilingual fluency in English and Spanish - Experience with medical terminology - Knowledge of billing/finance and eligibility processes - Ability to simplify complex healthcare-related information for customers #HealthcareServices #CustomerService #Telecommute #CareerOpportunity #CompetitivePay At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!