Customer Support Representative
Description: SBT is looking for a Customer Support Representative to help take our companys growth to the next level The ideal candidate will be responsible for providing text and payment support to our clients Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates Requirements: High School or equivalent 2+ years of applicable Customer Support within a technology company Excellent detail-oriented, organizational, and time management skills Experience managing high priority tickets in a fast-pace environment Experience working with tickets within HubSpot Experience with SalesForce Experience with Payment Support Proficient in working with Outlook, Microsoft Excel, Microsoft Word ... Analytical and problem-solving skills Customer focus and adaptability to different personality types Self-driven with the ability to work with little supervision Excellent verbal and written communication skills Adapt to frequent changes
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