Customer Service Rep - Remote

Employer Industry: Insurance Services Why Consider This Job Opportunity... • Hourly wage of $18.72, plus annual bonus opportunity • 401(k) plan with a 2% company contribution and 6% company match • Opportunity to earn up to 15 days of vacation each year • Paid holidays and personal time off available for regular associates • Flexible work arrangements, including the opportunity to work remotely • Commitment to diversity and inclusion in the workplace What To Expect (Job Responsibilities) • Provide customer service for routine inquiries and assist with complex cases as directed • Research and analyze incoming inquiries, using relevant systems and reference materials to effectively resolve issues • Elevate sensitive customer requests when necessary for appropriate handling • Make outgoing calls to obtain information and conduct thorough research • Stay updated on company, industry, and regulatory changes to identify business conservation and expansion opportunities What Is Required (Qualifications) • Strong communication, decision-making, analytical, and human relations skills • Proficient in oral and written communication, with demonstrated telephone skills • Consistent attendance adherence to department and company expectations • Basic understanding of computer systems and proficient keyboarding skills • Detail-oriented individual with good analytical and problem-solving skills, capable of multitasking How To Stand Out (Preferred Qualifications) • Planning and organizing skills with the ability to set priorities • Basic product knowledge of the assigned area • Knowledge of medical terminology #InsuranceJobs #CustomerService #RemoteWork #CareerGrowth #DiversityInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!