REMOTE - Call Center Service Representative

Job Description

Job Description... Call Center Service Representative – Join Our Team at TRC Advanced Energy!

About Us

TRC Advanced Energy is a national leader in energy efficiency consulting, dedicated to promoting energy-saving initiatives, renewable energy, and green building solutions. Our work helps reduce energy costs, improve building safety, and tackle global climate change by reducing greenhouse gas emissions. We're committed to transforming the energy market and shaping a cleaner future for all. What You’ll Do As a Call Center Customer Service Representative (CSR), you'll be the voice of our energy efficiency programs, supporting customers interested in participating in clean energy initiatives. Your role will include: • Handling inbound and outbound calls, emails, and outreach to utility customers • Providing program information, answering questions, and assisting customers throughout their participation process • Managing response times, prioritizing tasks, and ensuring every inquiry is handled professionally and courteously • Using problem-solving skills to quickly assess customer needs and find solutions You’ll also document customer interactions using our proprietary CRM system, coordinate with management, and assist in other administrative tasks as needed. What You’ll Bring • Previous call center experience (inbound/outbound) • Excellent verbal and written communication skills • A detail-oriented approach with strong multitasking abilities • Proficiency in typing, data entry, Microsoft Office, and web searches • A positive, professional demeanor and a passion for delivering top-notch customer service • Ability to work independently and collaboratively in a fast-paced environment Bonus Skills • Bilingual in English/Spanish • Experience with energy efficiency or the utility sector • Knowledge of CRM systems and a strong background in MS Office • Associate’s or Bachelor’s degree Work Schedule & Compensation Our call center operates from 8:30 AM to 8:30 PM, Monday through Saturday. Each CSR will work 40 hours a week on a rotating schedule, with no work on NYSERDA-observed holidays. • Salary Range: $40,000 - $55,000 • Remote Position: TRC provides all necessary computer equipment. Why TRC? This is your opportunity to make a real difference in the fight against climate change while building a rewarding career. We’re looking for motivated individuals ready to help us shape the future of energy! If you’re passionate about making an impact and delivering exceptional customer service, we’d love to hear from you. Apply Today! Transform the way the world uses energy—one call at a time Apply Job!