Customer Service Representative (Remote)

WHAT YOU'LL DO • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats. • Multitask while assisting customers... • Maintain a high level of Customer Satisfaction and quality scores • Educate customers on the use of our website and books WHAT YOU'LL BRING • Customer-centric attitude • Critical thinking and problem-solving skills • Excellent communication skills, both written and verbal • Active listening skills • 2+ years of call center experience • 2+ years of online customer service chat experience • Ability to multi-task, set priorities and manage time effectively • Excellent Attendance • Experience in the use and application of the most current technologies and products used in the industry • Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats. • Ability to set up and troubleshoot equipment, independently. • A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams. • Ability to work autonomously in a goal-or-paced, self-motivated team environment • Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems. • Bring a positive and respectful attitude every day, while working independently and as a part of a team. LOCATION This is a fully remote, work-from-home position based in the state of Texas. ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity. WHY YOU'LL LOVE IT HERE • $13.50 - $15.00 per hour (based on experience) • Flexible scheduling • Earn Paid Time Off at Accrual Rate of 15-days per year • 6 Paid Holidays per calendar year • Medical & Vision Insurance • Dental Insurance • 401(k) Retirement Plan with Employer Match • Company paid STD/LTD • Company paid Life Insurance • Annual bonus incentive • Professional development & growth opportunities • Work with nice, fun people • FREE BOOKS! POSITION TYPE/EXPECTED HOURS Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data Apply Job!