Web Chat Representative

Job Description: CarMax is seeking a part-time Web Chat Representative to join our team in Charlotte, North Carolina. As an Entry Level position, no prior experience is required, but candidates should possess a resilient and reliable personality, as well as strong teamwork and research skills... Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information about CarMax products and services - Assist customers with online purchases, scheduling appointments, and resolving issues - Collaborate with other team members to ensure a seamless customer experience - Conduct research to answer customer questions and provide solutions - Meet or exceed performance goals for response time, customer satisfaction, and sales conversion Requirements: - 1 year of experience in a customer service or sales role preferred - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficiency in using web chat platforms and CRM systems - High school diploma or equivalent Benefits: - Medical coverage - Profit sharing - Travel opportunities Working Environment: At CarMax, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees. Deadline to Apply: September 2, 2024 Equal Opportunity Statement: CarMax is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!