Remote Outbound Call Center Agent

Employer Industry: Healthcare Insurance Why Consider This Job Opportunity... • Competitive pay up to the maximum amount specified in the job description • Opportunity for career advancement and growth within the organization • Remote work opportunity with the flexibility to choose a dedicated work area • Supportive work environment that values communication and problem-solving skills • Chance to make a positive impact on members' healthcare experience What To Expect (Job Responsibilities) • Meet production, quality, and regulatory expectations • Review and determine if cases require additional clinical review • Make outbound calls to providers and members for case information • Demonstrate proficiency in solving complex problems using available resources • Set up cases correctly and document required information What Is Required (Qualifications) • High School Diploma / GED • 1+ years of professional experience in an office or healthcare environment • Prior customer service experience making outbound calls • Proficiency in using Microsoft Office Products • Ability to work an eight-hour shift Monday-Friday between 7am-7pm How To Stand Out (Preferred Qualifications) • Previous experience working with back office medical platforms and/or authorizations systems • Experience in the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting • Professional experience in a Clerical or Administrative support related role • Quick learner of various computer systems or applications #HealthcareInsurance #RemoteWork #CareerGrowth #CompetitivePay #ProblemSolving At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!