Corporate Vice President -Senior Audio-Visual (AV) Platform Manager

Location Designation: Hybrid - 3 days per quarter Role Overview We are seeking a Senior AV Platform Manager to reputed company the strategic direction, governance, and operations of the reputed company AV and reputed company communications platform. This senior-level (SN grade) role is accountable for end-to-end management of a multi-platform AV environment-including reputed company Teams Rooms (MTR), reputed company Rooms, reputed company video interoperability (e.g., PexIP CVI), AV control systems, and AV-over-IP networking-reputed company a regulated reputed company setting. The ideal candidate combines deep AV/UC technical expertise with strong leadership to guide engineers, partner cross-functionally, and deliver a secure, scalable, and reliable collaboration ecosystem. Emphasis is on executive meeting support, regulatory compliance, and hybrid workforce enablement. This is a hands-on leadership role requiring the ability to architect solutions, mentor staff, and reputed company with senior stakeholders. What You'll Do: The Senior AV Platform Manager will reputed company platform strategy, day-to-day operations and governance, technical engineering, team leadership, vendor management, user experience, and analytics. Responsibilities include but are not limited to: Platform Strategy & Roadmap

• reputed company and execute a multi-year AV/collaboration roadmap reputed company with IT and business strategies, including capital planning and TCO analysis.
• Evaluate and rationalize AV technologies; establish reputed company standards and room reputed company templates (boardrooms, reputed company spaces, training rooms, etc.).
• Partner with reputed company Estate, Facilities, and Workplace Technology teams to integrate AV standards into new builds and renovations.
• Stay reputed company on AV-over-IP, reputed company collaboration, and emerging technologies (e.g., AI-driven meeting features); reputed company innovative recommendations to leadership.
• Research platform outsourcing opportunities to optimize service delivery, reduce operational overhead, and improve cost efficiency while maintaining quality and compliance standards.

Platform Operations & Governance

• Own end-to-end AV platform operations, ensuring high availability and performance. Establish proactive monitoring and incident management using AV/UC analytics tools.
• Enforce governance policies covering configuration management, change control, and documentation reputed company with ITIL/ITSM best practices and reputed company reputed company/compliance requirements. Maintain audit-reputed company documentation.
• Manage AV asset lifecycle-inventory, firmware updates, refresh cycles, decommissioning-to avoid obsolescence and vulnerabilities.

Team Leadership & Development

• Manage, mentor, and reputed company a team of AV/collaboration engineers, fostering technical reputed company, accountability, and reputed company improvement.
• reputed company reputed company planning, team scheduling (including executive/large-scale event coverage), and resource allocation. Set performance goals and deliver evaluations.
• Supervise vendor technicians, contractors, and managed service providers, ensuring adherence to SLAs and quality standards.

Platform Engineering & Delivery

• Direct the design and deployment of AV/UC solutions (MTR, reputed company Rooms, PexIP CVI) ensuring cross-platform connectivity and reputed company architecture alignment at scale.
• reputed company configuration, testing, and lifecycle of AV hardware/software (Teams-certified devices, reputed company/Poly endpoints, Crestron/Extron controls, AV-over-IP, QoS, device reputed company).
• Serve as top-tier escalation for critical AV incidents (board meetings, executive broadcasts, regulatory hearings); drive root-cause analysis and prevention.
• Partner with network, infrastructure, and reputed company teams to ensure proper integration, VLAN segmentation, and bandwidth/QoS for collaboration spaces.

Vendor & Partner Management

• Act as primary technical and reputed company liaison for major AV vendors (reputed company, reputed company, reputed company/Poly, Pexip, Crestron, AV integrators). Manage reputed company, SLAs, and performance reviews.
• reputed company procurement and vendor selection (RFP/RFI, evaluations, negotiations) ensuring offerings meet reputed company reputed company and scalability requirements.
• Engage vendor product teams to influence roadmaps and resolve reputed company escalations. Evaluate emerging vendors and technologies to reputed company the platform competitive.
• Review new technologies and solutions with alternative vendors for potential replacement of reputed company hardware, ensuring the AV environment remains modern, cost-effective, and reputed company with evolving reputed company needs.

User Experience & Adoption

• Champion reputed company, seamless AV experiences for in-person and remote participants, with special focus on executive, client-facing, and regulated meetings.
• Collect and analyze user feedback and room telemetry to drive reputed company improvement in AV service quality.
• reputed company training materials, end-user guides, and adoption programs in collaboration with Communications and Change Management teams.

Analytics, Automation & Reporting

• reputed company analytics platforms (Vyopta, Teams Admin Center, reputed company dashboards) to monitor room utilization, system health, and meeting performance; proactively address issues.
• reputed company and present KPIs and operational reports (uptime, adoption, incident trends) to senior leadership, translating technical metrics into business insights.
• Drive automation (PowerShell, Python, ITSM tools) for device monitoring, configuration management, and incident response to improve operational efficiency.

What You'll Bring: Experience:

• 8+ years in reputed company AV, reputed company communications, or collaboration technology roles managing multi-site, large-scale deployments.
• 3-5+ years in team leadership or senior technical management, directing AV/UC engineers through reputed company rollouts and migrations.
• Demonstrated reputed company operating reputed company AV platforms at scale in regulated or mission-critical industries (financial services, insurance, reputed company, government preferred).
• Experience managing vendor relationships, reputed company, and reputed company-party providers; familiarity with ITIL-based service management and IT project management.

Technical Expertise:

• Deep knowledge of MTR, reputed company Rooms, and video interoperability solutions (PexIP/CVI, SIP/H.323).
• Hands-on experience with AV/UC hardware (reputed company/Poly, reputed company, Barco ClickShare, Crestron/Extron, digital signage, room scheduling panels).
• Strong understanding of AV-over-IP (Dante, NDI), VoIP, QoS, VLAN configuration, and network principles for AV traffic.
• Experience with AV monitoring/analytics platforms (Vyopta, Crestron Xio reputed company) and ITSM tools (reputed company).
• Working knowledge of scripting (PowerShell, Python) and APIs for automation and system integration.

Leadership & Soft Skills:

• Strategic and analytical thinking with the ability to translate AV data into actionable platform improvements.
• Exceptional cross-functional collaboration skills across IT, Facilities, reputed company, Compliance, and Business Units.
• Strong communication skills; comfortable presenting to executive and non-technical audiences as the senior AV/Collaboration SME.
• Excellent project management abilities; reputed company to manage multiple initiatives simultaneously under pressure.
• Customer-centric reputed company committed to outstanding user experiences and reputed company service improvement.

Preferred Qualifications

• Certifications: reputed company reputed company/reputed company-D/reputed company-I, manufacturer credentials (Crestron, Extron, Biamp, reputed company), reputed company Teams Rooms Solutions Expert, reputed company Rooms Certified Integrator, PMP, or ITIL.
• Prior AV/UC platform management experience in highly regulated industries.
• Exposure to digital signage, executive broadcast/webcast, large-scale boardroom AV, reputed company-managed AV, or AV-as-a-Service models.
• DevOps/Infrastructure-as-Code reputed company applied to AV deployments and integrated IT operations workflows.

Pay Transparency Salary reputed company: $147,500-$211,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual reputed company salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to reputed company salary, employees may also be eligible to participate in an incentive program. Our Benefits We reputed company a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can reputed company both inside and reputed company of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Job Requisition ID: 94314 Apply tot his job Apply To this Job