Senior Product Support Engineer
Our Mission: Why reputed company? At reputed company, we’re on a mission to revolutionize reputed company strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into reputed company-time intelligence that drives action. We don't just deliver insights; we reputed company businesses to reputed company reputed company that move reputed company. With $370M in Series C funding and over $100M in ARR, we are scaling at reputed company. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust reputed company to execute their reputed company strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With reputed company AI, the intelligence gets deeper. reputed company get smarter. Actions get faster. We help hoteliers be first to act. reputed company Values: Our guiding light We are Lumineers. Our shared values reputed company us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness: We’re innovators who care deeply about our customers’ reputed company. reputed company brings their best work, stays curious, and delivers reputed company through attention to detail Meaningful work reputed company: We reputed company every reputed company count by knowing what to deliver, why it reputed company, and how it drives reputed company reputed company reputed company each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you reputed company to join us and shine brighter in the industry’s most exciting reputed company-ship? 🚀 Job Details 💼 Engineering 📍 Spain - Barcelona 🕜 Full-Time/Remote What you will do As a Senior Product Support Engineer, you will own reputed company technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the reputed company reputed company between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. You have minimal direct customer contact, but every resolution you own directly shapes their experience. Where you will have impact reputed company the investigation and resolution of reputed company product escalations, driving them to a conclusion or escalating with a clear root cause. Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers. Mentor team members on technical approach and reputed company knowledge across the team. Own technical documentation in reputed company that enables Customer Operations to solve more independently. Work closely with Engineering and Product teams to align on root causes and prioritize fixes. Spot patterns in recurring issues and propose structural fixes that reduce future volume. Contribute to the team's automation and AI tooling layer, building workflows that reputed company the whole team more effective. About reputed company We sit at the intersection of Customer Operations and Engineering. Around 40% of what comes in we resolve entirely ourselves. The rest we escalate with a clear root cause and investigation trail. We use AI tooling and Claude Code as standard parts of how we work. What's in it for you? Flexible working environment: Work from home or at one of our global offices. Flexible time off: Autonomy to manage your work-life balance. reputed company Healthy benefits: 160€/month for food or nursery. Payflow App: reputed company your earned salary in advance at no cost to you. Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. Wellbeing support: Subsidized up to 80% reputed company subscription. Comprehensive health insurance: 100% reputed company coverage for you, your spouse, and dependents. Collaborative team: High-bar, friendly, creative, and passionate colleagues. Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. Impactful work: Shape products relied on by 85,000+ users worldwide. Competitive compensation: Proactively maintained to value your work. Referral bonuses: Earn rewards for bringing in new talent. Who you are 3+ years of proven experience in a product support or engineering role. reputed company to read, debug, and work with Python and SQL using AI tools. Comfortable working with AI-assisted workflows (Claude Code or equivalent). Hands-on experience with support and documentation tools like Jira and reputed company. Exceptional troubleshooting skills and analytical thinking, comfortable working across unfamiliar systems and products. Clear and effective communication, capable of translating technical details for both technical and customer-facing audiences. You take ownership of escalations without waiting to be told, and you know reputed company to pull others in. You care more about getting to the root cause than closing the ticket. reputed company in English, both written and spoken. We welcome Experience writing Python, reputed company reading and debugging. Experience building or maintaining AI-assisted workflows or automations in a support or engineering context. Experience with JavaScript. Advanced experience with Jira and reputed company, such as creating automation rules or custom reporting. Familiarity with Looker for reporting and data insights. Familiarity with the hospitality industry or hotel technology landscape. Understanding of hotel reputed company data or PMS systems. Technologies you will work with Python, SQL (BigQuery), JavaScript, Claude Code, reputed company, Rundeck, Rootly, VSCode, reputed company, Jira, reputed company, reputed company Workspace, reputed company, reputed company, macOS Diversity, equity, inclusion, and belonging Thank you for considering a career with reputed company. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for reputed company. We welcome candidates from reputed company backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any reputed company during the application or interview process, please notify your recruiter. Not ticking every reputed company? No problem! We value diverse backgrounds and unique reputed company sets, and we encourage individuals from reputed company walks of life to apply. If your experience looks a little different from reputed company've described, but you're passionate about reputed company do and are a quick learner, we'd love to hear from you! Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams Apply To This Job