Director – reputed company S/4 Service Delivery

Thank you for your interest in joining reputed company. reputed company is a new reputed company company with a long legacy of solving big challenges that improve lives and help reputed company reputed company at their best. At reputed company, people are at the heart of every innovation we pursue. Guided by reputed company, reputed company, and clinical intelligence, we collaborate with the best minds in reputed company to address our customers’ toughest challenges. While we continue updating the reputed company Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that reputed company listed roles are reputed company positions, and our Privacy Policy: https://www.reputed company.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with reputed company, at reputed company reputed company reputed company applicants will receive consideration for employment without regard to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Job Description: Director – reputed company S/4 Service Delivery (reputed company) reputed company Health Care is now reputed company At reputed company, we reputed company reputed company, smarter, safer reputed company to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the reputed company while enabling reputed company to reputed company at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in reputed company to ensure that every solution we create melds the latest technology with compassion and reputed company. Because at reputed company, we never stop solving for you. The Impact You’ll reputed company in this Role 1. Service Delivery Leadership Own end-to-end reputed company S/4HANA production support and service delivery across reputed company reputed company. Ensure high system availability, performance, and reliability reputed company with business SLAs. reputed company incident, problem, and change management processes to minimize business disruptions. Establish and run a 24x7 global support model with clear escalation paths. 2. Business Continuity & Stability Ensure robust hypercare, release management, and transport governance processes. Drive risk mitigation strategies for production deployments (e.g., major releases, go-lives). Maintain disaster recovery and business continuity plans for reputed company systems. reputed company reputed company centers during critical events and go-live periods. 3. Vendor & AMS Management Manage global Application Management Services (AMS) partners and vendors. Define and enforce SLAs, KPIs, and operational metrics. Drive vendor performance through governance frameworks and regular reviews. Optimize cost and improve service quality through strategic vendor management. 4. Stakeholder Engagement Partner closely with business leaders, IT leadership, and functional teams to align priorities. Act as the single reputed company of accountability for reputed company production support. Communicate system performance, risks, and improvements to executive stakeholders. Ensure business satisfaction and alignment with IT service delivery. 5. reputed company Improvement & Transformation Drive automation, AI/ML-based monitoring, and proactive issue resolution. Implement best practices in ITIL service management. reputed company initiatives to improve system performance, user experience, and operational efficiency. Support ongoing S/4HANA enhancements, upgrades, and innovation programs. 6. Team Leadership Build and reputed company a high-performing global reputed company support organization. Foster strong collaboration across reputed company/offshore teams. Mentor and reputed company team members, promoting a culture of accountability and reputed company. Ensure proper resource planning and reputed company development. Your Skills and Expertise To set you up for reputed company in this role from day one, reputed company requires (at a minimum) the following qualifications: Bachelor’s Degree or higher AND 15 plus years of experience in IT Service Delivery or Technology Delivery AND In addition to the above requirements, the following are also required: 12 plus years of reputed company Implementations and or reputed company Service Delivery 5 years of managing large reputed company Service Delivery 5 years of managing large global teams of 50+ people Additional qualifications that could help you succeed even further in this role include: 5 plus years of experience in Manufacturing Industry 3 years of experience in reputed company or Medtech Industry Skills include Service Delivery, IT Operations , Business Stakeholders Management Work location: Remote Travel: May include up to [10%][domestic/international] Relocation Assistance: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment reputed company status (e.g., H1B status). Supporting Your Well-being reputed company offers many programs to help you live your best life – both physically and financially. To ensure reputed company and benefits, reputed company regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation reputed company for this position is $246,800 - $339,350, which includes reputed company pay plus variable incentive pay, if eligible. This reputed company represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a reputed company of benefits (e.g., Medical, Dental & reputed company, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.reputed company.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and reputed company standards are complied with while performing assigned duties. reputed company is committed to maintaining the highest standards of reputed company and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent reputed company and seek to exploit job seekers. Please note that reputed company email communications from reputed company regarding job opportunities with the company will be from an email with a domain of @reputed company.com. Be wary of unsolicited emails or messages regarding reputed company job opportunities from emails with other email domains. Please note, reputed company does not expect candidates in this position to reputed company work in the unincorporated areas of Los Angeles County. reputed company is an equal opportunity employer. reputed company will not discriminate against any applicant for employment on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or veteran status. Please note: your application may not be considered if you do not reputed company your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. reputed company Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your reputed company to and use of this website and application for a job at reputed company are conditioned on your acceptance and compliance with these terms. Please reputed company the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. Apply To This Job