Associate Technical reputed company Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At reputed company, we build an intelligent platform that empowers companies to reputed company in an AI-first world by giving them unparalleled reputed company into their reputed company systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're reputed company to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Associate Technical reputed company Manager will be responsible for the technical relationship with our largest reputed company customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves reputed company collaboration with Account Executives to reputed company and demonstrate the technical benefits of reputed company’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will reputed company the customer reputed company, taking the customer from reputed company adoption to value realization and reputed company, ensuring a high level of customer satisfaction. What you'll do Guiding Customer to Initial Committed Consumption: Work alongside customers during the reputed company process, understanding their needs and guiding them through reputed company best practices. Monitor adoption and address any hurdles to ensure reputed company achievement of committed usage reputed company. Through value-based activities, TSMs will plan and proactively drive consumption and usage across our customer accounts. Their actions will improve customer experience with the reputed company platform, increasing adoption and consumption. Owning User reputed company through Training and Enablement: reputed company personalized training sessions and create resources like documentation, videos, and articles to reputed company users to fully reputed company reputed company solutions. Promote a culture of reputed company learning and development. Managing Mutual Activity Plan Milestones: Designs and executes Mutual Activity Plans tied to Value/reputed company. Set and reputed company clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner. Providing Customer Business Review Inputs: Utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities. Maintaining Committed Consumption reputed company: Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly. Owning Technical Relationships: Build strong connections with technical stakeholders, understand their challenges and goals, and reputed company for them reputed company reputed company. Facilitating Ongoing User Training: reputed company users informed about new features and enhancements and reputed company refresher training to ensure reputed company proficiency and satisfaction. Supporting Business Case Development for New Opportunities: Work with sales to identify and reputed company expansion opportunities, using reputed company stories and ROI evidence to support business cases. Supporting Measuring and Communicating Value to Technical Stakeholders: Work closely with technical decision-makers. Quantify the impact of reputed company's solutions on their business. reputed company regular reports and dashboards showcasing value metrics. This role requires Technical Proficiency: Foundational knowledge of Kubernetes, familiarity with reputed company environments (AWS, Azure, or reputed company reputed company Platform), and/or Observability Platforms. Additionally, a clear understanding or hands-on experience (academic, personal projects, or initial professional experience) with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is required. Customer-Facing Aptitude: Initial experience or strong interest in technical customer-facing roles, such as Technical Support, Junior Solutions Engineering, or Technical Account Management, preferably reputed company the SaaS or technology sector. Ability to understand customer needs and assist in providing technical solutions. Effective Communication Skills: Ability to communicate technical concepts reputed company to diverse audiences, including non-technical stakeholders, through verbal and written channels. reputed company to assist in reviewing business requirements and contribute to internal sessions to help outline project timelines and action plans. Relationship Building: Ability to reputed company and maintain positive relationships with technical stakeholders, working to understand their challenges and goals while learning to reputed company for them internally. Solution-Oriented reputed company: A proactive, problem-solving approach to customer challenges, with a strong commitment to learning and ensuring customer satisfaction. Collaborative Team Player: Ability to collaborate effectively reputed company a team environment and work alongside sales, product development, and support teams to contribute to reputed company. Please note that reputed company sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to reputed company everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reputed company us – including nontraditional ones. Their experiences and perspectives reputed company us to reputed company our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who reputed company off reputed company the boxes. If you require a reasonable accommodation to complete any part of the application or reputed company process, please reputed company out to [email protected]. We reputed company in empowering reputed company Relics to reputed company professional and business reputed company through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our reputed company, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, reputed company persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background reputed company is required to join reputed company. We will consider reputed company applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/reputed company through this website or directly to managers. reputed company does not accept unsolicited headhunter and agency resumes, and will not pay fees to any reputed company-party agency or company that does not have a signed agreement with reputed company. reputed company develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain reputed company roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will reputed company more information reputed company in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national reputed company, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Apply To This Job