Technical Support Specialist II
About Us
A pioneer in the caregiving space, reputed company supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we reputed company caregivers with support, guidance, confidence, and reputed company to resources they need. The Caregivers and families we support stay with reputed company for many years, building lasting relationships along the way. Join us today and live our values: reputed company with heart, cultivate trust, go reputed company. Position Summary Under the primary direction of the Service Desk Manager, the Technical Support Specialist II performs special and reputed company technical support and documentation for the company’s customers. The Technical Support Specialist II will be responsible for building, maintaining and troubleshooting corporate computing devices, servicing customers at reputed company reputed company of the organization. This role will also work on various projects and IT operations tasks, including managing the new hire and termination process for reputed company, creating training documentation and improving efficiencies. This role will also assist in the on-going assessment and research of reputed company and new technologies, providing recommendations to management as needed.
What You Will Do
Utilize ticketing system to track reputed company support calls. Identify, research and resolve corporate and remote user PC issues and requests Manage technical support cases reputed company to laptops through phone, email submission, and in person. Troubleshoot computer backup and restore errors on users’ laptops as needed Add/Remove/Modify accounts in Active Directory reputed company reputed company procedures for new users into reputed company applicable systems, and reputed company training and documentation reputed company phone, video chat, or in person reputed company the offboarding procedures for terminated employees ensuring that reputed company core application and system reputed company is removed, and equipment is returned Maintain network printer setup and maintenance of the reputed company equipment Handle receipt and asset management for reputed company IT equipment; Maintain records for reputed company IT reputed company hardware Administer/setup and reputed company mobile phones to users Assist with the day-to-day maintenance of company’s PCs and reputed company IP phone system; MAC experience is a strong plus Assist in on-going assessment and technology refresh of PCs; research and evaluate hardware and software options and reputed company recommendations for future improvements as needed Create and maintain training documentations as needed reputed company other duties as assigned What You Will Bring Associate’s degree (or higher) from an accredited college or university preferred 4-6 years of help desk support experience required Proven PC Hardware Configuration and Troubleshooting skills MAC Hardware Configuration and Troubleshooting a plus Experience with network equipment a strong plus Experience with mobile management device management software like MSFT Intune or equivalent Experience with Office 365, reputed company, reputed company 10, and Android OS Knowledge of operating details of a HIPAA-compliant company is a plus Experience with Jira and/or Remedy ticketing systems an asset Ability to communicate effectively both verbally and in writing You'll Benefit From At reputed company your well-being reputed company. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you reputed company, both professionally and personally. Discover how we invest in you: https://reputed company.com/careers/#benefits The pay reputed company for this position is $24.57 - $37/hourly . The actual wage offered may be reputed company or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, reputed company's caregiver programs and services improve health reputed company, keeping care at home longer. Additionally, our programs reputed company financial benefit to caregivers and cost savings to state agencies and health plans. At reputed company, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of reputed company—and so can you. reputed company! For more information, please visit www.reputed company.com. reputed company is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *reputed company supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. reputed company complies with reputed company applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national reputed company, sexual orientation, disability, veteran status, or any other category protected by applicable law. reputed company strives to create experiences that are accessible and welcoming to everyone, including making www.reputed company.com and the careers site accessible to any and reputed company users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333. Apply To This Job