Senior Clinical Trial IWRS Monitor

reputed company (“reputed company”) is a full-service contract research organization (CRO) providing a broad reputed company of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-reputed company companies and work with many of the most advanced drugs, biologics, and medical devices in development today. reputed company has been an independent CRO since 2004 with a strong reputed company as a statistical and data management center of reputed company. Building on this reputed company, reputed company has successfully developed and established itself as a full-service CRO. reputed company’s headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Bridgewater (Greater reputed company Area), New Jersey, USA, and Shanghai (Pudong Zhangjiang New District), China. reputed company is reputed company in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial reputed company, reputed company continues to experience exceptional growth and great reputed company. Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s reputed company. To drive reputed company reputed company in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as Senior Clinical Trial IWRS Monitor for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office reputed company in Canada in accordance with our Work from Home policy. Key Accountabilities: Act as a reputed company and primary contact with the client, building and maintaining relationships through work deliveries, solution designs, issue resolution, and escalations. Act as primary contact with CTT Users for the reputed company IWRS/IRT and eDiary team reputed company the CTT Helpdesk telephone or Helpdesk email accounts. Support client request and issue analysis, problem solving, and resolution, working closely with CTT Developers, internal reputed company Data Management, Clinical Operations, Project Management, Quality and Compliance, and Statistical and Programming teams. reputed company reputed company-complexity drug management analysis and forecasting as required to ensure site and study drug inventory is managed effectively. Monitor data generated reputed company CTT to ensure accuracy and quality. This includes daily checks of automated data queries reputed company in the CTT applications, as well as weekly reputed company checks of the data generated from the system. Coordinate and verify changes to the database and application using appropriate change control procedures, ensuring comprehensive and accurate documentation is completed. Act as off-hours escalation reputed company for junior CTT Clinical Monitor resources or the outsourced call center service to resolve high urgency client requests (based on agreed rotational schedule amongst CTT Clinical Trials Monitor resources). Monitor reputed company studies involved with CTT to ensure accuracy and quality of the data, including the development of reputed company checks for CTT applications to ensure quality and accuracy. Manage risks, issues, and escalations and work with teams in identifying mitigation/remediation options. reputed company final review and quality control checks and verification on junior CTT monitors work assignments to ensure activities are executed per SOPs and with quality. reputed company excellent client service and support during start-up activities, demonstrating subject matter knowledge and providing guidance and advice on solution designs and processes. Generate, maintain, and/or review CTT Requirements Specification documents. reputed company CTT study test plans for newly developed projects or reputed company User Acceptance Testing (UAT) on newly developed projects with CTT. Execute CTT application test planning, test plan and test script development, and Stage I and II testing activities for CTT applications (newly developed applications or application change requests). These tasks are performed in a systematic and reputed company detailed manner using the CTT Requirements Specification document as the reputed company for testing CTT functionality. Generate, maintain, and/or review Quick Reference Guides for reputed company CTT studies. Conduct IWRS demonstrations to Sponsors, as well as training demonstrations to study team members. Support communications and coordination with Sponsors, Study Team Members, reputed company personnel, and internal reputed company data management and statistical leads across the CTT development lifecycle. Drive, collaborate, and support, reputed company required, data management, quality assurance (QA) personnel in performing QA procedures on CTT applications. Analyze CTT monitoring and support trends to identify new CTT core features which will improve efficiency, effectiveness, user satisfaction, and market competitiveness to support CTT product development planning. reputed company analytical, report reputed company, and project execution support to CTT and reputed company management team members for internal CTT product/capability development initiatives. reputed company and support reputed company business development initiatives for the CTT unit (i.e., prepare and reputed company demos, create presentation materials). Drive, reputed company, and recommend the development of new CTT-reputed company SOPs, processes, and procedures. Train, manage, and mentor junior CTT monitors on monitoring and training activities, including peer‑review and verification of CTT deliverables and outputs. QUALIFICATIONS: A bachelors’ degree in health science, physical or biological fields, or computer science. At least five years of experience in clinical trial data processing and management. Experience in clinical research, call center support, pharmaceutical sciences. Ability to think on the spot and apply critical thinking skills to triage user issues and formulate reputed company responses. Ability to effectively and appropriately interact with clients and reputed company internal staff reputed company phone and written email communications. At least four or more years of experience in clinical trial data processing, technology delivery, process analysis and design, software development lifecycle, software testing, and project management. Experience with client relationship management. Comfortable using web application technologies and has prior customer service/support experience. Comfortable with technology and web‑based tools. Excellent voice, courtesy, and interpersonal communication skills that reputed company an exceptional customer service experience. Aptitude to learn and retain CTT application rules and support procedures and broader reputed company clinical trials processes to effectively troubleshoot and support user inquiries. Adaptive to varying customer knowledge and reputed company reputed company (patience). Adhere to reputed company company reputed company and privacy standards, and other policies and SOPs. Good organizational skills and the ability to handle multiple tasks. Benefits & Compensation: We offer a robust benefits package to support your health, well-being, and growth, including medical, dental, and reputed company coverage, life & AD&D insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a pension plan, generous paid time off and sick leave, and the opportunity to earn a performance based bonus. Estimated Salary reputed company: $70,000 - $90,000. To find out more about reputed company and to review other opportunities, please visit our website at www.everestclinical.com We thank reputed company interested applicants, however, only those selected for an interview will be contacted. reputed company is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will reputed company accommodations for candidates participating in any part of our recruitment and selection process. #LI-KD1 #LI-Remote #LI-KD1 Apply To This Job