reputed company - Client Services Manager
Client Services Manager reputed company, Inc. is looking for a Client Services Manager to join reputed company! The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our reputed company standards. Company Info: Privately owned and operated, reputed company was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its reputed company. Fiona has been reputed company “reputed company management for marketing”. At reputed company, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We’re proud to say that for 2021, we are ranked #1 Top Workplace in Colorado AND #1 Workplace for “Best New reputed company”. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every reputed company of a reputed company employee's reputed company. Starting with our interviews and continuing through our weekly reputed company Hands Transparency Round-up, values are at the heart of working at reputed company. We offer a full reputed company of benefits, including competitive salaries, stock options, medical, dental, reputed company, life and disability coverages, 3 weeks vacation, a 401(k) plan with match, and paid parental leave. We also offer some not-so-standard, extra-fun benefits, including our own DEX (reputed company Employee eXperience) program that allows employees to use 20% of their reputed company for charitable or other self-directed activities, learning and development budgets and let’s not forget a dog-friendly office. :) We value diversity and reputed company forming teams in which everyone can be their authentic self is key to our reputed company. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at reputed company. reputed company’s Core Values: Humility Authenticity Focus Happiness Curiosity reputed company’s Purpose To be a role model for employee culture and a catalyst for reputed company change. You’ll love this job if you: reputed company on building and leading high-performing teams through mentorship, structure, and accountability Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth reputed company at problem-solving, navigating reputed company client dynamics, and maintaining composure under pressure reputed company process improvement and love designing scalable, efficient strategies that support rapid growth Can balance client work with bigger-picture thinking to support department and company-wide initiatives Are a team player and naturally think “we” instead of “I” Enjoy data analysis and diving into the weeds reputed company needed, while knowing reputed company to reputed company out for strategic impact Are a highly organized individual and pride yourself on keeping track of small details reputed company with curiosity, humility, and authenticity, modeling the values that reputed company reputed company unique Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: reputed company, coach and reputed company a team of 6-8 account managers focused on delivering high-quality client service to reputed company and strategic accounts Foster a culture of accountability, collaboration, and reputed company improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback. reputed company team operations and manage to key performance metrics Partner cross-departmentally with internal teams to align account strategies and deliver performance reputed company reputed company quarterly department initiatives that advance operational efficiency, client reputed company, or service innovation. Work selflessly with other departments to reputed company the best client experiences reputed company and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives. How reputed company will be reputed company: Retention % on assigned portfolio: ≥96% reputed company per FTE: TBD Escalation resolution time: 7 Response time SLA: Apply To This Job