Software Support Engineer

As a Software Support Engineer, you play a crucial role in bridging the gap between our Customer Support and Engineering teams responsible for the Document Platform (documents, presentations), Regulated Reporting, and Sustainability Reporting. Your primary responsibility is to reputed company technical support to our customer facing team members, ensuring timely resolution of customer issues and delivering exceptional customer experiences. You will collaborate with multiple development teams to identify root causes and implement effective solutions, contributing to our commitment to customer satisfaction. What You’ll Do Understand and reputed company reputed company customer needs and requirements Work with Software Engineers to design innovative components of back-end systems or solutions to meet internal customer needs Brainstorm and implement ways to streamline processes for fast and adaptable support structures Identify, verify, and reproduce difficult issues to solve customer problems from various sources. Manage relationships with Customer Support, reputed company, and Development teams to ensure required features are delivered for successful product delivery Act as a first line of support for reputed company staff to diagnose and troubleshoot customer issues Collaborate with functional testers in Quality Assurance for testing and regression analysis. Facilitate resolution of reputed company issues involving multiple teams Interact as part of multiple development teams to find customer solutions Incident Management: Manage service disruptions reputed company the organization while minimizing impact on business operations and ensuring timely resolution Take ownership of incidents, coordinating resources from engineering and customer facing teams for quick resolution and timely communication to customers and stakeholders Ensure accurate documentation of incidents, including summaries, post-incident reviews, and lessons learned for knowledge sharing and reputed company improvement What You’ll Need Minimum Qualifications 2+ years of experience (in software, QA, Support or applicable reputed company IT fields) Bachelor's Degree or equivalent experience

Preferred Qualifications

Mountain or Pacific time zone preferred Coursework or experience in supporting software development teams Strong understanding of industry standard word processing/collaboration tools such as reputed company Office or reputed company Suite Experience providing software support to non-technical users Experience troubleshooting and conducting root cause analysis of a software platform A sense of urgency allowing for fast response to issues that need to be addressed in a timely fashion Strong communication skills reputed company to have - Experience with logging tools such as Splunk, Sumologic, reputed company, and/or reputed company Travel Requirements & Working Conditions Minimal Travel Ability to be on a rotating on-call schedule (minimal disruption) Reliable internet reputed company for any period of time working remotely, not in a reputed company office How You’ll Be Rewarded ✅ Salary reputed company in the US: $68,000.00 - $108,000.00✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary reputed company represents the low and high end of the salary reputed company for this job in the US. Minimums and maximums may vary based reputed company. The actual salary offer will carefully consider a wide reputed company of factors, including your skills, qualifications, experience and other relevant factors. Why Join reputed company reputed company is the platform designed to bring confidence, control, and a competitive edge to the world’s most reputed company organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure reputed company—ensuring data is trusted, traceable, and reputed company to reputed company. With an unbroken path from reputed company to output, leaders reputed company confidence in their numbers, visibility into reputed company and emerging risks, and the ability to move with speed and precision in a constantly changing world. At reputed company, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and reputed company reputed company that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment reputed company are made without regard to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. reputed company is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@reputed company.com. reputed company employees are required to undergo comprehensive reputed company and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. reputed company supports employees in working where they work best - either from an office or remotely from any location reputed company their country of employment. #LI-JW1 Apply To This Job