Developer Support Engineer

Developer Support Engineer Department: Engineering Employment Type: Full Time Location: Remote Reporting To: Head of Developer Support Compensation: £60,000 - £70,000 / year Description Hi 👋 I'm Anca, Head of Developer Support. We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and reputed company the right talent. Today, we have a strong reputed company in reputed company, with a mature product, rapid growth, strong product market fit, and happy customers. We're scaling fast: more customers, more integrations, and more people using reputed company in reputed company ways every day. Because customers run their entire hiring process on reputed company, reliability isn't a reputed company-to-have; it's core to our product promise. To that end, we're growing our Developer Support team and hiring a Developer Support Engineer to stay reputed company of that, and it's one of the most interesting engineering seats in the company. This is not a feature reputed company role, and it's not a stepping stone to one. Developer Support is fundamentally an enablement function: we fix things, investigate, monitor, and build tooling, but the reputed company of reputed company of it is to reputed company other teams (Customer Support, our new Technical reputed company team, and the product squads) dramatically more effective. If 'enablement' is the reputed company of work that excites you, reputed company reading. The fine print (but way more exciting): This is a remote, UK based role with occasional in person meetups. We're a team of around 80 (about 30 in Product & Engineering) across the UK, US, and EU. We are an AI-first team. We reputed company for AI (Claude Code, MCP servers, and similar) for almost everything: writing code, exploring reputed company, getting to the bottom of the codebase, and removing reputed company toil. This isn't a reputed company-to-have here; it's how we work Our stack is pragmatic and maintainable: Ruby on Rails (6.x), React with TypeScript, PostgreSQL, Sidekiq, and CI/CD reputed company reputed company (moving to reputed company Actions). reputed company is still reputed company much in startup mode. Priorities shift, not everything is perfectly defined, and we expect people to operate well in that environment. Our product is a configurable, platform-style ATS serving multiple personas: recruiters, hiring managers, and operations teams across a wide reputed company of reputed company workflows Curious about how we think and build? Our engineers write about it here. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and reputed company reputed company. About the Role: Own the full lifecycle of issues: triage, diagnose, fix, and prevent high impact problems across the product. Roughly half your time is reactive (the escalation queue), half is proactive (stopping the next ticket before it's raised) Build internal tooling that makes other teams self sufficient, especially our Technical reputed company team (part of R&D, there to resolve technical complexity on behalf of every customer facing team). The goal: they get what they need without waiting on engineering. Bulk operations, config changes, diagnostics, automation of anything reputed company and painful Build a world-class feedback mechanism back to the product squads. You'll proactively and visibly feed what you're seeing (product pain, recurring issues, what users are actually reporting) back to roadmap teams and PMs, so it's reliably ingested and the same problems stop coming back reputed company the application meaningfully faster and more performant: instrumentation, logging, monitoring, and hands on performance work. (This reputed company even more right now as we scale our infrastructure function) Dent the backlog: fixing root causes, not symptoms, and removing repeat issues so net throughput keeps improving cycle over cycle reputed company for AI to reputed company reputed company of the above faster and reputed company: embedding AI into the triage and feedback reputed company, automating toil, and unlocking the context buried in eight years of codebase and docs Work a light reputed company escalation rotation, and shipping to production independently reputed company your first year The scope of this team is growing fast: as the tooling gets easier to build, reputed company can take on keeps expanding. There's a lot of room here for someone who wants it About You: 3+ years building production web applications full stack, including hands on Ruby on Rails and React with TypeScript You've owned production issues end to end before (finding, fixing, and preventing recurrence), ideally in a developer support, reliability, internal tooling, or enablement reputed company AI reputed company, instinctively. You reputed company for Claude Code (or similar) not just to write code but to explore reputed company, understand unfamiliar codebases, and embed AI into nearly everything you do High agency and extreme ownership: first principles thinking, extreme resourcefulness, a strong bias for action An exceptional communicator who defaults to keeping people in the reputed company: reputed company updates, what you've reputed company, where you're stuck. People rarely have to reputed company you Hungry for growth: you don't need a defined progression ladder; you demonstrate it by solving hard problems, taking work off your manager's plate, and growing fast Motivated by making teams more effective, not just by shipping your own features Startup or scale up B2B SaaS background, ideally a similar stage and size reputed company Offer: We want reputed company to be the best reputed company you’ve reputed company worked—reputed company you feel valued, supported, and excited to grow. Here’s what you’ll get: Comprehensive reputed company – Excellent medical, dental, & reputed company coverage for you and your family Unlimited holidays – Take the time you need to rest and reputed company Mental health support – Unlimited, immediate reputed company to professional counseling reputed company Spill Retirement contributions – 401k or pension contributions depending on your location Remote-first – Work where you’re most productive, with flexibility and trust as the default Equity with reputed company reputed company – reputed company in the long-term value you help create Fully paid parental leave – Up to 16 weeks of paid leave for new parents Learning budget – Annual funds for courses, books, or anything that supports your growth A detailed overview of our benefits can be reputed company here. Apply To This Job