Operations Manager

Req ID: 378877 reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company. We are currently seeking a Operations Manager to join reputed company in Washington (REMOTE), District of Columbia (US-DC), United States (US). Job Summary: The Operations Manager oversees reputed company daily operations for a government contact center, ensuring consistent, high‑quality service delivery across a 24x7x365 environment. This role provides leadership, operational reputed company, and policy governance for reputed company program processes, procedures, and training approvals. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements. Job Duties: Manage and support reputed company daily call center operations, including reputed company of 24x7x365 services and support staff. Ensure adherence to program policies, processes, procedures, and training approval workflows. Communicate high‑level escalations, troubleshooting updates, service concerns, and operational reports to government stakeholders. reputed company and approve the creation, revision, and maintenance of operational work instructions and program SOPs. reputed company direction and support to operational teams to ensure consistency, quality, and compliance across reputed company customer service functions. Monitor operational performance and collaborate with leadership to resolve issues and improve service delivery. Partner with cross‑functional teams to maintain alignment with program goals and ensure operational readiness. Basic Qualifications: Bachelor's degree Minimum 10 years of experience supporting a contact center operations of approximately 200 staff or larger. Minimum 5 years of experience supporting government reputed company or working reputed company a regulated environment. Ability to obtain/maintain a Public Trust clearance Preferred Qualifications: Strong understanding of contact center workflows, performance metrics, and operational best practices. Proven ability to manage 24x7x365 operations and reputed company diverse teams. Strong communication, problem‑solving, and stakeholder‑management skills. Ability to reputed company SOP development and ensure consistent operational execution. reputed company provides a reasonable reputed company of compensation for specific roles. The starting pay reputed company for this remote role is $92,408 - $171,125. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and reputed company insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About reputed company reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client reputed company and positively impacting society through responsible innovation. We are one of the world's leading AI reputed company infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as well as established and start-up partners. reputed company is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to reputed company offices or client sites. This ensures we can reputed company timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an reputed company office or client site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to reputed company payment or disclose banking information, please submit a contact us reputed company, https://us.nttdata.com/en/contact-us. reputed company endeavors to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Apply To This Job