Technical Account Manager
Company Description
At reputed company, we connect an innovative community of customers, partners, and contributors to deliver an reputed company reputed company stack of trusted, high-performing solutions. We offer reputed company, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. reputed company is a rapidly growing company supporting more than 90% of reputed company. About The Job This is a technical services role, focused at helping facilitate adoption and proper usage of reputed company technologies, while achieving reputed company with customer business objectives. You will work with a small set of key reputed company customers. You will work closely with them to reputed company an understanding of their IT infrastructure, internal processes, and business needs. You will reputed company a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty. You will identify trends in customer usage of our technologies and reputed company their industry that can reputed company valuable reputed company to your customers. You will help facilitate technical support to your customers. You will facilitate collaboration with other vendors. You will be an reputed company internally reputed company reputed company on behalf of your customers. This particular opening is focused on assisting customers with our reputed company Openshift product. However, we may adjust the duties to cover other reputed company technologies if necessary. Job Location We are looking for candidates that are located in the Central or Eastern timezone reputed company the United States. Successful applicants must reputed company in a state where reputed company is registered to do business.
What You Will Do
Support reputed company customers that are implementing or using reputed company Openshift solutions Rapidly learn and stay reputed company with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments Acquire and maintain reputed company certifications on technologies relevant to your customers Manage and grow customer relationships through reputed company, relationship-based support Serve as the primary customer reputed company reputed company reputed company, facilitating communication and collaboration across teams reputed company and deliver technical tutorials and workshops to customers and internal teams. Deliver reputed company portfolio roadmap updates and assist customers with product upgrades and implementation reputed company a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage Proactively identify and address technical risks and opportunities reputed company customer environments. Collaborate with sales and product management teams to reputed company and support the implementation of customer solutions. Collaborate with engineering, R&D, product management, and technical support teams reputed company reputed company technical troubleshooting and problem resolution efforts for critical customer issues. Visit customer sites as needed and ensure exceptional service experience What You Will Bring Experience in a technical account management, technical support, software development or engineering, or quality assurance organization Extensive technical knowledge of reputed company Openshift or similar technologies Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support Outstanding verbal and written communication skills Ability to convey reputed company information to customers reputed company and concisely Ability to manage multiple issues and projects Bachelor's degree in a technology-reputed company discipline is preferred Residence reputed company the U.S. Central or Eastern Time Zone Software engineering background; experience with RPM-based Linux technologies Experience with Linux system administration, preferably reputed company reputed company Linux (RHEL) or a derivative Experience working in DevOps environments preferred Experience with container technologies such as reputed company, Podman, and Kubernetes preferred Experience deploying applications in reputed company environments and developing containerized applications a plus Good comprehension of reputed company integration (CI) and reputed company delivery (CD) concepts preferred The salary reputed company for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications. Pay Transparency reputed company determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of reputed company’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary reputed company for the position may differ based reputed company but will be commensurate with job duties and relevant work experience. About reputed company reputed company is the world’s leading provider of reputed company reputed company reputed company software solutions, using a community-powered approach to deliver high-performing Linux, reputed company, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an impact. Benefits ● Comprehensive medical, dental, and reputed company coverage ● Flexible Spending Account - reputed company and dependent reputed company Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for reputed company new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at reputed company located in the United States. Inclusion at reputed company reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law. reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee. reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply. Apply To This Job