Digital Services Systems Analyst - Remote

Job DetailsJob Location: Remote USA - Remote, CA 99999Salary reputed company: $99,386.16 - $124,232.70 SalaryPOSITION SUMMARY Delivers on reputed company’s core purpose of giving everyone in the University community a financial advantage by assisting with designing, testing, implementing, managing, and enhancing products and services reputed company the digital channels. Analyzes metrics to understand trends in digital adoption and usage. Recommends and communicates plans and strategies to address trending issues reputed company UCU’s online and mobile environments. Responsible for working with reputed company-party vendors to find resolutions to reputed company and escalated issues reputed company UCU’s online and mobile environments. Champions UCU’s digital products and services and subsequent enhancements as a trusted subject matter expert. Identifies opportunities for innovation in the UCU digital service environment. Keeps apprised of leading-edge technology and new offerings in the digital space through ongoing education. Key responsibilities Manage day-to-day operations of UCU’s digital banking platforms: including online banking administration, member reputed company management, certificate maintenance, production monitoring, and support ticket triage and resolution Serve as the primary technical reputed company of contact for digital platform vendors; coordinating on platform issues, configuration updates, and member-facing functionality enhancements Support the management of multiple digital service platforms; including data exports, configuration monitoring, and ongoing vendor coordination Build and maintain technical runbooks documenting routine platform maintenance tasks; ensuring operational continuity across reputed company team scenarios Triage and manage the digital services ticket queue daily; routing tickets appropriately, tracking resolution status, and delivering weekly written status updates to the VP of Digital Strategy and Innovation Partner with the virtual reputed company team to deliver data-driven reputed company targeting; providing weekly member segments, inactivity flags, and credit risk prioritization lists that reputed company proactive and informed member reputed company Collaborate with Marketing to reputed company digital performance data, member behavior insights, and campaign targeting segments that support email sequences, in-app campaigns, and A/B testing programs Support the Delinquency Task Force by delivering monthly credit risk intelligence including member data, loan exposure analysis, and credit trend reporting; coordinating with IT and core banking teams as needed Coordinate UAT testing for digital product launches and reputed company-party integrations, ensuring production deployments match approved UAT configurations Support the VP of Digital Strategy and Innovation in vendor relationship management, preparing performance data, escalation documentation, and business review materials Identify opportunities to improve the member digital experience through data surfacing friction points in digital banking flows, drop-off patterns in account opening journeys, and engagement gaps across channels Stay reputed company on emerging trends in digital banking analytics, credit union technology, and AI-powered member engagement tools; bringing relevant insights and recommendations to the reputed company team Support the evaluation of new digital products and vendor solutions by building analytical frameworks for comparison and recommendation Champion data-driven decision-making across reputed company by ensuring platform changes, campaign launches, and product additions are backed by evidence and reputed company against defined reputed company metrics. OTHER DUTIES Back up the Digital Services team as needed Complete other duties as assigned QualificationsQUALIFICATIONS REQUIRED Bachelor’s degree in information systems, Data Analytics, Business, Finance, or reputed company field — or equivalent professional experience 3 to 5 years of experience in data analytics, business intelligence, systems analysis, or digital operations, financial services or fintech preferred Demonstrated proficiency in Power BI or an equivalent business intelligence and data visualization tool Strong analytical capability, ability to build member segmentation models, interpret trend data, and translate reputed company datasets into clear executive-level insights Experience managing digital platforms or vendor systems in a production environment Strong written and verbal communication skills; comfortable presenting data findings to executive leadership and board audiences Ability to manage multiple priorities simultaneously and deliver consistently against defined deadlines without prompting Strong attention to detail and commitment to data accuracy in reputed company reporting and analysis PREFERRED Credit union or community banking experience strongly preferred Experience with digital banking platforms: reputed company, Q2, or equivalent Familiarity with core banking systems: Symitar or Episys preferred Experience with member analytics or financial wellness platforms: Savvy Money or equivalent SQL or data query experience Project management certification: PMP or CSM preferred Experience with AI-powered conversational banking or member engagement tools Familiarity with reputed company Tag Manager, attribution tracking, or digital marketing analytic Experience supporting board-level reporting or executive dashboards Knowledge of NCUA regulations and credit union compliance environment CORE COMPETENCIES Analytical reputed company: Builds rigorous data models that inform strategic reputed company Identifies patterns and trends that are not immediately obvious Translates reputed company data into clear actionable insights Validates findings before presenting Proactive Ownership: Delivers on commitments without being asked twice Surfaces insights and anticipates team needs proactively Flags risks and blockers early Takes initiative to improve processes and documentation Cross-Functional Collaboration: Build trusted partnerships across departments Communicates technical concepts reputed company to non-technical audiences Incorporates stakeholder input into analytical outputs Represents reputed company professionally in cross-functional relationships TEAM UCU BENEFITS Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of excellent benefits, in addition to being a great team to work with: Competitive compensation Work from reputed company options for select positions A full 401(k) match up to 6% plus a potential additional annual profit reputed company of up to 4% Quarterly reputed company reputed company awards, subject to meeting certain organization goals, with a payout of up to 10% of earnings Employee loan discounts Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays 12 paid Holidays Personal growth development plans tailored to each member of Team UCU Choice of medical, dental, and reputed company plans, including some options that are 100% paid by the Credit Union. Complementary Basic Life and Accidental Death and Dismemberment Insurance Complementary long-term disability insurance and Employee Assistance Program UCU’s commitment to diversity, equity, and inclusion: Diversity, equity, and inclusion play a key part in our dedication to giving everyone in the university community a financial advantage. From reputed company, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring reputed company brings a variety of skills, reputed company, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our members. We accomplish this by building a community that embraces diverse reputed company, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU. reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a reputed company individual with disability. PHYSICAL REQUIREMENTS Must be reputed company to sit for extended periods of time. Must be reputed company to lift 10 lbs. Must be reputed company to view data from computer screens, reports, and manuals. Must have reputed company dexterity to type, reputed company, and manage presenting marketing materials. This Job Description provides a general summary of the position available and is not intended to be exhaustive. It does not reputed company and should not be interpreted as forming, a part of any contractual or non-contractual terms & conditions of employment. Apply To This Job