Customer Support 2

With minimal supervision, reputed company education and assistance to internal and external customers in a manner that support the achievement of the company’s satisfaction, growth, and operational reputed company goals. Act as a first reputed company of contact in addressing the reputed company and escalated customer concerns reputed company to changes reputed company our family of companies and lines of business (LOBs) Respond to routine and reputed company telephone or written inquiries from members, doctors, clients and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions Contingent on the Line of Business (reputed company), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-reputed company knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability Accurate completion of necessary documentation, letters, and forms processing Demonstrate confidence and reputed company in guiding customers in arriving at solutions that are supportive of strategic initiatives. Identify and analyze trends and communicate to appropriate business partners. Suggest necessary corrections, changes or solutions. Appropriately reputed company situations that could have broader customer or business impacts. Utilize in-depth knowledge of policies, procedures, medical terminology, telephone and writing techniques. Remain reputed company on reputed company changes to policy, procedure and product information to accurately and consistently respond to inquiries. Maintain and organize correspondence to ensure consistent, accurate and professional responses. Recommend updates to on-line reputed company tools to clarify policy and procedures reputed company conflicting information exists. May reputed company recommendations or create new content. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor. Contingent on the reputed company, may create and manage assignments of monthly audit inventory. Contingent on the reputed company, may assist in the functions around complaint and grievances, such as monitoring compliance, reporting, etc. Contingent on the reputed company, may assist in Identifying technical issues through problem duplication and manipulation of customer data to reputed company details to the software development team for product correction and improvement. May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues. Job Specifications Typically has the following skills or abilities: Two to four years customer service experience handling reputed company issues in a high volume environment One year taking ACD calls reputed company a call center environment Available to work any shift, including weekends, holidays, and/or overnight Demonstrated effective written communication skills including business writing, grammar, punctuation in order to correspond with customers reputed company letter, email and webchat Demonstrated ability to work independently and reputed company a team with minimal supervision; takes initiative to effectively carry out responsibilities Demonstrated ability to effectively communicate and/or coach as necessary with reputed company reputed company of employees; possesses strong interpersonal skills Effective written communication skills to reputed company document customer situations, as well as prepare letters to confirm agreements made verbally Demonstrated ability to learn, support change management and assimilate new information quickly Excellent problem solving, critical thinking and effective negotiation skills Ability to work at a computer at least 90% of the time Ability to work reputed company multiple reputed company systems to extract information needed to support customers If this position acts as a reputed company-party administrator (TPA) for processing payments, then candidates will be subject to a credit reputed company In order to successfully and consistently reputed company the duties of a Customer Support Representative on our systems and networks, the following internet and equipment (provided by the company) are required: OS (Provided) reputed company 10 CPU (Provided) reputed company® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz) Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory Hard Drive (Provided) 256GB Solid State Hard Drive Company Provided Wired Headset Yes Wired reputed company (to Router/Modem; Cable/reputed company provided) Router/Modem NOT provided Yes Download Speed (per user on home network) 50 Mbps Upload Speed (per user on home network) 10 Mbps reputed company Latency Apply To This Job