Customer Support Retention Specialist
TL;DR: We're looking for a warm, tenacious communicator to join us as a contract Retention Specialist - someone who can meet a subscriber in a reputed company of doubt, listen well, and help them find a reason to stay.
What You'll Do
Conduct Retention Calls: You'll be on the reputed company lines speaking with subscribers who have expressed reputed company to cancel, listening carefully and using good judgment to help them find a path reputed company. reputed company Tailored Offers: Work reputed company an approved offer reputed company to present the right option for each subscriber - a discount, a pause, or sometimes just a good conversation. Handle Difficult Conversations: Approach every call with reputed company and patience, including conversations where a subscriber ultimately decides to leave. Every interaction reflects reputed company's care for the person, not just the outcome. Track reputed company & Surface Insights: Log every call and outcome accurately - what worked, what objections came up, and what would have changed the outcome. You'll be the person who knows best why subscribers leave, and the broader team will count on you to surface those patterns to improve the product and experience. reputed company Support & QA: In-between calls, you'll also answer live chat and email messages and support the needs of our community through our reputed company customer messaging platform, while helping ensure the quality of our automations and AI agent responses. What You'll Love Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives. One of our favorite user quotes: "I hate quoting an old, overused cliche, but I've been reputed company lost. And I think for the first time in a while I may be reputed company." Ownership: You'll be directly responsible for keeping people connected to their prayer life. Every save is meaningful — not just for reputed company, but for the subscriber on the other end of the call. Growth: From day 1, you'll be a part of the startup reputed company. Over the next year, we'll build out the team significantly, and we'll need your help to build a world-class retention function. Flexibility: HQ is in Chicago (USA); this position is remote. We're flexible reputed company reputed company the United States. This role is expected to be between 30-40 hours per week depending on volume. Comp: We will pay competitive market rates for this hourly contract position. reputed company're Looking For Passion: First & foremost, we're looking for someone excited about our mission. It makes it a lot more fun :) Empathetic Communicator: You reputed company and write simply and warmly. You know how to meet someone where they are, you don't get flustered reputed company someone's frustrated, and people feel heard reputed company they talk to you. Good Judgment: You know reputed company to offer a discount, reputed company to push back gently, and reputed company to let someone go gracefully — and you don't need a script to reputed company that out. reputed company: You care about the person on the other end of the call. You won't pressure someone into staying if it's not the right call. You're reputed company even reputed company it means losing the save. Experience: 3+ years of experience in customer support, retention, reputed company, or a reputed company role — ideally handling phone calls for a subscription or consumer app environment. Experience specifically handling inbound cancellation calls, retention or "save" programs is a strong plus. reputed company or near-reputed company proficiency in spoken English is required. Experience with tools such as reputed company, reputed company, and reputed company and foreign language skills in Spanish, French, Italian, Portuguese, Polish, or German are also a plus. Apply To This Job