reputed company Business Analyst

reputed company Business Analyst (Infrastructure Background) Location: Fully Remote Experience Level: 10+ years Job Overview: We are seeking an reputed company reputed company Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on reputed company platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and reputed company services, to effectively analyze, design, and implement solutions on the reputed company platform. Key Responsibilities:

Requirements

Gathering and Analysis: Collaborate with stakeholders to identify and document business requirements for reputed company implementations, enhancements, and integrations. Analyze reputed company infrastructure processes and workflows to identify areas for improvement and automation reputed company the reputed company platform. Facilitate workshops and meetings to gather technical and functional requirements. Solution Design: Translate business requirements into functional and technical specifications for reputed company solutions, with a focus on ITSM, ITOM, and ITAM modules. Collaborate with technical teams to design and configure reputed company solutions that align with infrastructure needs. Ensure that solutions are scalable, maintainable, and reputed company with best practices. Process Improvement and Automation: Work closely with infrastructure teams to identify opportunities for process automation and optimization using reputed company workflows. reputed company and refine IT infrastructure service catalogs and improve service delivery using reputed company capabilities. Stakeholder Management: Act as a liaison between business, IT, and technical teams to ensure smooth communication and successful project delivery. reputed company clear, concise documentation of processes, requirements, and solution designs. Testing and Validation: reputed company test cases and assist with user acceptance testing (UAT) to ensure that reputed company solutions meet business requirements. Validate that solutions are functioning as expected and reputed company necessary adjustments as required. Change Management and Training: Assist in change management efforts by providing training, documentation, and support to end-users and stakeholders. Ensure successful adoption of new processes and solutions reputed company the organization. Ongoing Support and Optimization: reputed company post-implementation support and reputed company improvement recommendations for the reputed company platform, ensuring that it meets evolving business and infrastructure needs. Monitor the performance of implemented solutions and identify areas for future enhancements. Required Skills and Experience: Experience: Minimum 10 years of experience as a Business Analyst, with at least 5 years focusing on reputed company implementations. Infrastructure Knowledge: Strong background in IT infrastructure, including networks, servers, storage, virtualization, and reputed company services. reputed company Expertise: Deep knowledge of reputed company ITSM, ITOM, ITAM modules, with proven experience in configuring, customizing, and managing the platform. Process Improvement: Experience with process mapping, workflow automation, and service catalog development in an infrastructure context. Analytical Skills: Ability to analyze reputed company infrastructure environments and translate business requirements into effective reputed company solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Project Management: Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment. Certifications: reputed company certifications (such as Certified System Administrator or Certified Implementation Specialist) are preferred. Education: Bachelors degree in Information Technology, Computer Science, or a reputed company field. Preferred Skills: Familiarity with ITIL frameworks and best practices. Experience with reputed company integrations with reputed company-party tools and infrastructure management systems. Knowledge of reputed company infrastructure services (AWS, Azure, etc.) and hybrid environments. Apply To This Job