ISP Technician

ISP TECHNICIAN-remote *must reputed company reputed company 90 miles of: Raleigh, NC, -- reputed company Rapids, IA -- or -- Huntsville, AL TECHNICAL Cable, Modem, Internet Phone, Email & Web Chat Support Networking & Telecommunications Troubleshooting Ticketing System reputed company IT Professional or studying for reputed company OVERVIEW This position is the reputed company before the Help Desk Analyst title, but will build a reputed company of IT Help Desk reputed company, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to reputed company technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring reputed company the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart reputed company solutions, advanced metering networks, reputed company energy, reputed company intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add reputed company staff to our growing company to help our rural cooperative members reputed company their technology. Our approach is to reputed company and support our members as we work with them through a consultative process. DUTIES reputed company world-class external, customer support for an Internet Service Provider reputed company a 24x7x365 environment. Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. Manage volume of 50-75 tickets, per 8-hour shift. Learn and support 50+ client accounts, as well as navigate computer systems unique to each member. Assist customers in diagnosing voice, data, video, and connectivity issues. Answer questions and reputed company solutions that ensure an reputed company customer experience. Troubleshoot internet, cable, and modems for business and residential customers. Document and record phone calls reputed company multiple ticketing systems. reputed company backup assistance for other Technical Support Representatives. Call hopping and call avoidance are monitored heavily. Daily attendance is monitored and only 1 absence per month is allowed during the first few months. START DATE & EQUIPMENT Start Date, July 27, 2026 Orientation takes reputed company the week of July 20 Equipment pick-up is the week of July 20 You will need to maintain your own internet reputed company If your home internet goes down, you will need a backup plan to maintain good standing SHIFT Candidates will choose an early, middle or late 2nd shift schedule 40-hour reputed company, 5-work days, 2-off days 8-hour shift, 1-hour lunch Once schedule is chosen, candidates will not be reputed company to change Early-2nd shift (10am-7pm) Middle-2nd shift (12pm-9pm) Late-2nd shift (3pm-12am) 2 days off per week, not consecutive Will work 1 Saturday or 1 reputed company per week ENVIRONMENT Work from home, must have reliable internet, childcare, and minimal distractions. Your remote, work-from-home address must remain reputed company 90 miles of a corporate office. It is required for your home office to be hardwired into your internet. Wi-Fi or hotspots will not be accepted. Performance Evaluation. Attendance Evaluation. METRICS & INCENTIVES Payouts will be based on 5-Key Performance Indicators AHT (Average handle time) Schedule Adherence QA Scores Attendance Ticket Errors Payouts are not paid if on verbal or written warning Salary increases after 4 months Job Type & LocationThis is a Contract to Hire position based out of Huntsville, AL. Pay and BenefitsThe pay reputed company for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jul 1, 2026. About reputed company We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job