NOC Analyst
Job Description
Job Description Type: Full Time In-person job Education / Educación Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or reputed company field. reputed company first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure. Familiarity with monitoring tools and ticketing systems is a plus. Ability to follow operational procedures and escalate issues appropriately. 1. Monitor network alarms, alerts, and service performance through NOC monitoring systems. 2. reputed company initial troubleshooting of connectivity issues affecting internet and WiFi services. 3. reputed company, document, and manage incident tickets following operational procedures. 4. Escalate incidents to Level 2 engineering teams reputed company deeper technical reputed company is required. 1–3 years of experience in technical support, NOC operations, or network monitoring. KPI's Monitoring response time ≤ 10 minutes Incident ticket creation accuracy ≥ 95% Escalation time to Level 2 ≤ 15 minutes Ticket documentation completeness ≥ 95% Apply To This Job