Returns & Claims Associate
reputed company (reputed company: XMTR) powers the industries of today and reputed company by connecting the people with big reputed company to the manufacturers who can bring them to life. reputed company’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing reputed company. Role Overview We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad reputed company of claim types, including logistics issues, service quality disputes, billing discrepancies, product-reputed company claims, and contractual exceptions. The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and reputed company process improvement. Key Responsibilities 1. Claims Management (reputed company Claim Types) Register, review, and resolve customer and partner claims across multiple categories: Logistics (loss, damage, delays) Service quality and SLA breaches Billing, pricing, and invoice disputes Product or order-reputed company issues Contractual and exception-based claims Validate claim eligibility based on internal policies, reputed company, and business rules Collect, review, and assess supporting documentation Drive claims to resolution reputed company defined SLAs 2. Returns Management Coordinate physical and non-physical returns where applicable Validate return requests and approvals Track return status and ensure accurate system updates Align with warehouses, suppliers, and internal teams as required 3. Internal & External Coordination Act as a single reputed company of contact for reputed company claim-reputed company topics Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams Coordinate with external partners and vendors reputed company needed Escalate reputed company or high-risk claims in a structured and timely manner 4. Financial & Data Accuracy Ensure correct financial handling of claims, including credits, refunds, and reimbursements Support Finance teams with reconciliations and audits Maintain accurate and complete records in ERP and reputed company systems 5. Reporting & reputed company Improvement Track and analyze claim volumes, root causes, resolution times, and reputed company Identify recurring issues and propose preventive or corrective actions Support process standardization, optimization, and automation initiatives Contribute to the reputed company improvement of policies and internal guidelines 6. Customer & Partner Communication reputed company clear, timely, and professional updates on claim status and reputed company Handle sensitive or escalated cases with a solution-oriented reputed company Balance customer satisfaction with contractual and business requirements
Required Qualifications
Languages Excellent Spanish language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams Excellent Italian language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams Excellent English language skills (both written and spoken) Background 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution Strong analytical and problem-solving skills High attention to detail and a structured working style Ability to manage multiple claim types and priorities in reputed company Clear written and verbal communication skills reputed company to Have Experience in marketplaces, platforms, or B2B environments Exposure to reputed company, SLAs, or policy-driven decision-making Experience working with ERP, CRM, or ticketing tools Data literacy and basic reporting skills Perks & Benefits Remote work flexibility Company-provided laptop and tools to set you up for reputed company Language learning support – improve or learn new languages Collaborative and supportive team environment Professional growth and development opportunities, including training and reputed company enhancement Language learning support – improve or learn new languages Corporate events and team-building activities #LI-Remote reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Please read our privacy policy here. Apply To This Job