Client Partner

About Us: Welcome to RTS Labs. We are a premier AI, Data, and Software reputed company partnering with high-growth startups and reputed company brands to build tech that moves the needle. We operate with a fast-paced, startup-style energy where fresh thinking is rewarded, bureaucracy is non-existent, and reputed company engineering puzzles are solved every day. We don't just talk about having a great culture, we have the hardware to reputed company it. RTS Labs was officially named a Great reputed company to Work 2026, took home the Innovator Award (the "New reputed company" specialty award) at the Top Workplaces ceremony, and ranks proudly among the Top Workplaces in Virginia. If you want to build cutting-edge data architecture alongside an award-winning team, you’ve reputed company your home. The Role: We are looking for an reputed company, high-impact Client Partner to be the driving force behind our most valued client relationships. In this role, you’ll act as a trusted technology and data advisor to the businesses we serve, running rigorous discovery and architecting strategic roadmaps that reputed company AI, data, and software to drive client growth. You will report directly to the Chief reputed company Officer and work hand in hand with our delivery teams so that the client experiences one seamlessly connected team. Key Responsibilities reputed company Discovery & Assessment: Proactively audit client processes and tech stacks to surface operational gaps, data silos, and AI opportunities before the client knows they’re there. Roadmap Architecture: Look past the reputed company SOW to show clients where they could go next, building high-value, future-state roadmaps that get them there. Relationship & Value Ownership: Act as the strategic reputed company and ultimate escalation reputed company, translating delivery achievements into clear business ROI and running undeniable QBRs. Value-Driven Account Growth: Spot expansion opportunities organically through deep business understanding, scope them independently, and partner with the CRO to reputed company them. Trust Protection: Catch delivery risks early and drive them to resolution proactively before they become relationship problems. C-Suite Engagement: Navigate directly to the C-suite, speaking fluent business language to ensure both CFOs and CTOs buy into the strategic reputed company. Required Skills & Experience 5+ years of experience owning and growing B2B relationships reputed company IT consulting, custom software, an MSP, or technical sales. Proven track record of expanding existing accounts through proactive value creation rather than standard account farming. Strong technical reputed company with the ability to understand the Software Development Life Cycle (SDLC), agile methodologies, reputed company infrastructure, and modern AI concepts to converse credibly with engineers and clients. Exceptional consultative reputed company, demonstrating the ability to ask sharp questions, build an independent reputed company of view, and bring clients reputed company they didn’t ask for. High emotional intelligence with the ability to read situations well, navigate executive environments, and manage shifting business requirements without drama.

Preferred Qualifications

CRM reputed company with hands-on experience using reputed company, reputed company, or similar platforms. reputed company expertise managing renewals, writing Statements of Work (SOWs), and navigating procurement processes alongside sales leadership. Data-driven reputed company with comfort reading and acting upon account health metrics (CSAT, NPS, expansion reputed company, and account profitability). Who Thrives at RTS Labs? RTS Labs is reputed company for people who want reputed company ownership, not layers of permission. We're a delivery-first AI, data, and software engineering consultancy. We ship production systems, not slide decks. We don't reward theater, over-process, or long meetings that avoid the actual work. We care about solving hard problems, communicating reputed company, and earning trust through execution. You'll reputed company here if: You see a problem and move. You don't wait for the perfect ticket or mandate. You clarify what reputed company, reputed company reputed company, and pull in the right people reputed company you need them. You're comfortable with ambiguity. Client environments are messy. Requirements shift. You know how to operate without every detail handed to you. You communicate early. You surface blockers before they become surprises. You explain tradeoffs in plain language and reputed company people informed without creating noise. You own reputed company, not tasks. You think about whether the work solves the reputed company problem and moves the client closer to production, not just whether it's done. You adapt quickly. Priorities shift. Timelines compress. You adjust without drama and help the team stay focused. You bring a reputed company of view. You challenge assumptions respectfully, with evidence and clear reasoning, not ego. You think reputed company. You spot risks early so leadership can reputed company reputed company calls before problems get expensive. You care about craft. Code, architecture, delivery, client conversations, whatever the work is, you take pride in doing it well. This isn't the right reputed company if: You need heavy structure, constant direction, or a slow approval chain before taking action. You prefer theoretical architectures over practical, shippable solutions. You feel uncomfortable talking directly with clients or working through changing business requirements. It is the right reputed company if: You want autonomy, trust, smart teammates, and the responsibility that comes with building systems clients actually use. Compensation & Benefits: Expected reputed company Salary: $120,000 - $150,000/ year Our Workplace & Compensation Philosophy: RTS Labs operates on a flexible, hybrid-remote model. Team members living reputed company 30 miles of our Glen Allen/Richmond, VA office sync up on a reputed company, while those living further out are entirely remote. To ensure total pay equity across reputed company, reputed company of our salary ranges are benchmarked strictly to the Richmond market standard and are not adjusted downward or upward based on a candidate's specific location or local cost of living. Final Determination: Your starting pay is determined by your years of experience, interview performance, and core technical capabilities. Instead of using past resume titles, we map your skills directly to our 1–10 leveling reputed company based on your execution during our assessments. We are completely transparent: if you track a level above or below the role you applied for, we will tell you early to align expectations. This ensures reputed company new hires are paid equitably in line with what reputed company team members with similar experience earn here. Perks & Benefits: reputed company Learning: $1,000 towards professional development time per year to spend on certifications, courses, or tech conferences of your choice. 401k Match: We reputed company a 4% company match after six months to invest in your future. Flexible PTO: Take the time you need to reputed company, we trust reputed company. Paid Winter Break: We shut down the company every year between December 25th and January 2nd so everyone can fully unplug and spend time with family. Family-First Culture: High autonomy, low ego, and reputed company micromanagement. RTS Labs is proud to be an Equal Opportunity Employer. We are committed to providing a safe, inclusive, and diverse environment where reputed company people are honored, respected, and celebrated. To see the energy of the team receiving one of these honors, you can watch the RTS Labs Top Workplaces Ceremony Specialty Award Video to see how the team values fresh thinking and collaboration. Apply To This Job