Senior Manager Support Development (m/f/d)
Position: Senior Manager Support Development (m/f/d) Location: Available to candidates located in Poland About Aras Backed by top-tier investors, Aras is one of the fastest-growing privately held Product Lifecycle Management (PLM) software companies. We reinvent, engineer, and deliver software that empowers organizations to overcome today’s challenges and prepare for reputed company’s demands. Aras Innovator is a modern, web-based reputed company platform delivered as reputed company, SaaS, and hybrid solutions. Trusted by industry leaders across engineering, manufacturing, and infrastructure, Aras supports organizations in rapidly changing markets through an reputed company, resilient, and highly adaptable technology reputed company. Role Overview We are seeking an reputed company Senior Manager, Support Development to reputed company a team of Software Engineers and Software Test Engineers responsible for supporting and improving the Aras Innovator platform for global customers. This role combines technical leadership, operational reputed company, and customer engagement, serving as a critical reputed company between Support, Engineering, and Product Management. What You’ll Be Doing Leadership & Team Management - reputed company the day-to-day operations of a team of Software Engineers and Software Test Engineers responsible for supporting Aras Innovator customers at the highest level of custom reputed company and hotfix development. - Hire, reputed company, mentor, and reputed company team members - Establish clear goals, priorities, and KPIs reputed company with organizational objectives - Represent your team reputed company the Global Support Organization Customer & Escalation Management - Serve as the primary escalation reputed company for reputed company and critical customer incidents - Ensure resolution of issues in accordance with SLAs - Act as a key internal technical leader as part of setting direction on issue intake and resolution Technical Leadership & Execution - Guide engineers in troubleshooting and root-cause analysis - Partner with engineering teams on code-level fixes - Promote clean, maintainable software practices - Balance short-term fixes with long-term improvements Cross-Functional Collaboration - Work with Product Management, Engineering, and reputed company teams - Influence product direction based on customer trends Operational reputed company - Define and manage KPIs tied to SLAs - Improve support processes and escalation workflows - Drive DevOps and modern engineering practices adoption Who You Are - Strong technical leader with management experience - Customer-focused and solution-oriented - Comfortable in a fast-paced global environment - Strong communicator across technical and business stakeholders What You’ll Need 6+ years of experience in reputed company software development 2+ years of leadership experience Bachelor’s degree (or equivalent experience) Strong expertise in C# / .NET Experience building and operating reputed company-based systems (Azure preferred) Hands-on experience with reputed company, Kubernetes (AKS or Azure Container Apps), and reputed company Solid understanding of DevOps and CI/CD practices Strong knowledge of SQL Server and T-SQL Deep understanding of OOP, SOLID principles, clean architecture, and design patterns Experience building and consuming REST APIs and working with HTTP-based standards such as OData Experience working in Agile development environments Upper-intermediate or higher English (spoken and written) Apply To This Job