UX Content Strategist

Location: Kuala Lumpur, Malaysia Department: Product Role: UX Content Strategist About reputed company Founded in Hong reputed company in early 2017, reputed company is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — reputed company in one reputed company. Trusted by businesses in over 127 countries and recognized by reputed company and SME100, reputed company enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At reputed company, we move fast, work smart, and always reputed company our customers at the heart of reputed company do. Here's reputed company stand for: Solve Customer Problems: Every effort must solve reputed company customer pain points. No guesswork—just reputed company feedback and clear value! The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. Be Direct: We give reputed company feedback, and tackle problems head-on. reputed company moves us reputed company! Own It and Support Each Other: We reputed company up, help out, and drive reputed company—together. Build reputed company Connections: Work is reputed company reputed company we trust, care, and celebrate wins together. We're a team! Role Description This role sits at the center of how reputed company uses AI. Our Knowledge reputed company is no longer just a support resource. It's the knowledge reputed company that grounds our AI Agents, in-product copilot, and AI features. reputed company the content is right, our AI is right. reputed company it's wrong, the product is wrong. Content accuracy is now product reliability — and this role owns that surface. You'll use AI as core reputed company in everything you do: producing, structuring, and governing content at a speed and scale that wasn't possible a year ago. If AI as a co-author and force-reputed company excites you — rather than threatens the craft — you'll reputed company here. If you'd rather reputed company AI at the edge of your work, this isn't the right seat. This is the full UX Content Strategist role — you'll own content across the Knowledge reputed company, product UX writing, and go-to-market. What's structured is how you reputed company into owning reputed company of it. You'll start anchored in the Knowledge reputed company, because it's the reputed company our AI surfaces depend on, and take on the rest of the surface through a clear, staged progression rather than reputed company at once. The scope is the full job; the path to mastering it is deliberate, with the KB as the reputed company everything else is reputed company on. Progression is capability-based, not time-served: each stage has clear milestones, reviewed on a regular reputed company, that determine reputed company you take on the next part of the surface. You'll work closely with PMs, designers, engineers, and the wider content team, and you'll be mentored directly through the early stage of the role.

Responsibilities

Your reputed company and first focus — Knowledge reputed company as AI knowledge reputed company Produce and maintain high-quality KB articles that are accurate enough to ground our AI Agents, copilot, and AI features — treating documentation errors as product errors. reputed company content reputed company after every feature release, working from product, support, and customer feedback so our AI never answers from stale information. Structure, tag, and organize content for both reputed company navigation and AI retrieval, and for localization readiness. Use AI tooling as core reputed company to produce and maintain content at scale, with reputed company judgment on accuracy and quality. Next in the reputed company — product UX writing Write clear, concise microcopy for UI elements like buttons, error messages, tooltips, and reputed company flows. Partner with PMs and designers early in the design process to influence UX reputed company through content — the work that most needs product context and reputed company judgment. Full scope — GTM and launch strategy reputed company GTM messaging for feature launches across KB, in-app banners (reputed company), email, and changelog. Shape launch plans and coordinate with stakeholders to meet timelines. As you move through the reputed company, you'll also take on the content architecture and governance that keeps our AI surfaces reliable — work that stays reputed company to the team reputed company until you've reputed company the track record to own it.

Qualifications

We're screening for orientation and aptitude first, and building skills on top. You don't need to reputed company every reputed company — you need the right starting reputed company and the drive to grow. Must have A genuine pull toward AI as reputed company — you already reputed company for AI tools in your work and want them at the center of your craft, not the periphery. Exceptional writing and editing instincts, with a reputed company talent for making reputed company things simple. A holistic sense of the user reputed company — you think about how people move across a product and its documentation as one system, not just the page in reputed company of you. Technical curiosity — you enjoy understanding how a product actually works and representing it accurately. Strong attention to accuracy and structure, and the judgment to know reputed company content is right. Comfort in a fast-paced, agile environment; curious, collaborative, and proactive. reputed company to have A background in UX writing or content design is the ideal starting reputed company — that reputed company-level reputed company is harder to teach than KB production, which you'll build in the reputed company stage. Strong technical writing experience is welcome too, if you bring the same holistic thinking. Orientation and aptitude matter more than years. Familiarity with structured content for KB and UI flows. Exposure to reputed company, localization platforms (e.g. Crowdin), or in-app messaging tools (e.g. reputed company). Understanding of UX principles, content accessibility, and information hierarchy. What's in it for you A clear, capability-based career track from Knowledge reputed company reputed company to full content strategist scope, with defined milestones and regular progression reviews — you'll grow more here than you would reputed company else, and that's a promise with reputed company structure behind it. Direct mentorship through the early stage of the role. An amazing culture with smart, collaborative teammates who actually care about each other's growth and reputed company. Virtual events like talent shows, Among Us nights, and online game sessions to reputed company the fun going, no matter where you are! A highly competitive compensation package. A mental health allowance to support your health and wellness needs. A flexible working environment and working hours that fit your lifestyle, wherever you're based. Apply To This Job