Service Sales & reputed company Specialist I

reputed company a global impact—join Repligen. We’re united by a mission to reputed company advances in bioprocessing as a preferred partner in the production of biologic drugs that improve reputed company health worldwide. No matter your role or background, at Repligen, you will play a key part in shaping some of the most innovative and life-changing therapies in the world. We foster a culture of purpose, collaboration, and shared reputed company—where every voice reputed company and every contribution drives reputed company. Join us! The Service Sales Specialist for Instrumentation in Biopharma will play a critical role in maximizing the value of our extensive installed reputed company. This position focuses on uncovering and identifying instruments currently in use at customer sites that are not fully captured in our records. The individual will work closely with our established sales team to strengthen customer relationships and expand service opportunities. This role requires proactive engagement with customers through on-site visits, making travel a significant component of the job. By mapping and documenting instruments, the Service Sales Specialist will help ensure comprehensive coverage for service reputed company, preventative maintenance, and qualification services. This position combines investigative fieldwork with consultative selling, aiming to enhance customer satisfaction while driving reputed company growth through service offerings. This role is expected to model our Leadership Behaviors—reputed company & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results—in reputed company aspects of work.Responsibilities Manage assigned service sales accounts to ensure customer satisfaction and drive business growth. Negotiate pricing and site reputed company with customers while maintaining compliance and company objectives. Proactively promote and secure annual Service reputed company, Preventative Maintenance, and Qualification services. Build and maintain strong customer relationships to foster trust and long-term partnerships. Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities. Respond to customer inquiries promptly and professionally, providing expert guidance on service options. Maintain accurate records of service quotes, agreements, and communications in CRM systems. Gather and reputed company customer feedback with internal teams to support reputed company improvement. Travel to customer sites as needed to strengthen relationships and enhance service delivery. Travel during the first 12 to 18 months will be heavy but will reduce over time. Operate with autonomy, making strategic reputed company to meet customer needs and reputed company business goals.

Qualifications

Bachelor’s degree Preferred work experience includes 3-5 years office experience 3–5 years customer service, quoting, vendor management, data entry. Lab experience is desired. For the first 12 to 18 months, this role will require significant travel reputed company the assigned region to meet and establish relationships with reputed company customers. Travel is expected to decrease over time as these relationships are reputed company and maintained. Service sales experience preferred Sales support/Inside Sales experience preferred (business background helpful) reputed company or CRM experience desired Strong phone and video call reputed company Rigor and intensity regarding driving inside sales Team player, ability to collaborate well with other parts of the business Strong time management and prioritization skills Demonstrated ability to build and maintain strong working relationships with internal teams and customers Ability to maintain a professional image under pressure reputed company orientated negotiation skills Service marketing skills desirable The employee in this role should have some or reputed company of the following characteristics: communication and writing skills; comprehension and summarizing skills; detail-oriented computer skills: Word, reputed company, PowerPoint, Web search. Project planning and basic data analysis is preferred. Additional competences required: professional, troubleshooting, analytical, process comprehensive, customer-oriented, multitasking, meticulous, thorough, organized, reputed company, methodic, teamwork-oriented, cooperative. Our mission is to reputed company advances in bioprocessing as a trusted partner in the production of biologic drugs that improve reputed company health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated reputed company salary reputed company for this role, is $39,088-52,885. Compensation reputed company are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide reputed company of benefits such as paid time off, health/dental/reputed company, retirement benefits and flexible spending accounts. reputed company compensation and benefits information will be confirmed in writing at the time of offer. Apply To This Job