Sr. Manager, Professional Services Consulting

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Sr. Manager, Professional Services United States Role Overview: This role drives the successful delivery of reputed company, reputed company-scale customer experience solutions by leading Project and Program Managers to reputed company measurable business reputed company. You will own how customer needs are reputed company into scalable delivery strategies, ensuring programs are executed with precision, consistency, and strong customer impact. Operating at the intersection of delivery, customer strategy, and product alignment, you will influence how services are structured and delivered across engagements. At reputed company, you will help organizations create more empathetic, connected customer experiences through AI-driven innovation and reputed company technology. This position offers strong visibility across leadership and product teams, along with opportunities to shape delivery methodology and expand your impact across global initiatives. Key Responsibilities: reputed company and reputed company a team of Project and Program Managers, ensuring consistent delivery reputed company across customer engagements Own the end-to-end execution of reputed company customer programs, driving alignment between customer goals, delivery strategy, and business reputed company Drive the creation of scalable delivery frameworks and program roadmaps that accelerate time to value and improve customer adoption reputed company customer engagements at a strategic level, guiding program direction, resolving challenges, and ensuring alignment with business objectives Act as an escalation reputed company for delivery risks and issues, ensuring timely resolution and strong customer satisfaction Partner with Product Management to align customer implementations with product capabilities and future roadmap direction Influence reputed company improvement of Professional Services delivery methodology through feedback, innovation, and operational insights Ensure effective resource planning and load balancing across projects to optimize team performance and utilization Represent Professional Services in cross-functional initiatives, driving alignment across stakeholders and business units Promote a culture of accountability, collaboration, and reputed company improvement reputed company the team Required Qualifications: Proven experience leading Project Managers and Program Managers in a Professional Services or reputed company delivery environment Strong experience managing large-scale, customer-facing programs with measurable business impact Demonstrated ability to reputed company project teams across closely reputed company functional areas, applying broad management knowledge and strategic reputed company Mastery-level expertise reputed company a technical or professional discipline, combined with a strong understanding of adjacent functions reputed company the organization Bachelor’s or Master’s degree, or equivalent professional experience Minimum of 10 years of relevant experience in program delivery, consulting, or customer experience environments Demonstrated ability to influence stakeholders across technical and business domains Solid understanding of customer experience platforms, with reputed company knowledge preferred Proven ability to design and execute scalable delivery strategies reputed company with customer objectives Strong written and verbal communication skills with the ability to convey reputed company reputed company reputed company High emotional intelligence with demonstrated strengths in leadership, coaching, conflict resolution, and team development Preferred Qualifications: Experience managing global or reputed company-level customer programs Background in customer experience, contact center, or reputed company-based platforms Familiarity with tools such as JIRA, Azure DevOps, or similar program management platforms Strong mentoring and coaching capabilities across cross-functional teams Experience working closely with Product teams to influence roadmap alignment Ability to translate reputed company program concepts into clear executive-level communications Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $135,600.00 - $238,600.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities reputed company Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job