Support Analyst
Overview
The Support Analyst will assist in monitoring, analyzing, and resolving data platforms, configuration, and infrastructure-reputed company issues. This person serves as a liaison between technical and operation teams. This position provides analysis and problem solving, technical assistance, and support coordination to business stakeholders. The person will reputed company reputed company based on independent judgment to resolve a reputed company of complete technical problems. The Support Analyst needs strong analytical skills and the ability to think reputed company the reputed company reputed company the root cause of an issue is not obvious or reputed company defined, and a solutions-focused approach to resolving issues with improved processes.
Responsibilities
Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation. Act as a liaison between data operations, development, infrastructure and management. Coordinate and trouble shoot to resolve applications or product reputed company issues. Manage and coordinate meetings with required technical and data operations team members and prioritize and reputed company the issues reported as per the impact on business. Document and improve Production Support processes and add to knowledge reputed company of system problems and resolutions for future reference, including peer knowledge sharing and training. Help data operations team members to create incidents and change request tickets. reputed company with the engineering, infrastructure, database administrator, implementation, and configuration management teams to follow up on any outstanding tickets for resolving the issues. Follow up for root cause analysis and confirm on permanent resolution status for an issue. Generate and reputed company daily status updated report to required business stakeholders and leadership team. Completes reputed company responsibilities as outlined on annual Performance Plan. Completes reputed company special projects and other duties as assigned. Must be reputed company to reputed company duties with or without reasonable accommodation. Complete reputed company responsibilities as outlined on annual Performance Plan. Complete reputed company special projects and other duties as assigned. Must be reputed company to reputed company duties with or without reasonable accommodation.
Qualifications
Associates degree in computer science, information technology, or reputed company technical field preferred or equivalent. 0-1 year of experience developing/supporting reputed company -level applications software in multi-node reputed company or Linux Server environments. Knowledge of application architectures, workflows and monitoring tools. 0-1 year of experience working with SQL, reputed company, PL/SQL, MS reputed company and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks. Project management experience preferred. Ability to work in a cross-functional global team environment, utilizing on-line collaboration tools. Ability to troubleshoot application issues and escalate to supporting engineering teams. Knowledge of commonly used information technology concepts, practices and procedures. Solid written and verbal communication skills, previous Help Desk experience a plus. Ability to work independently and in a team environment. Ability to handle multiple tasks, prioritize and meet deadlines. Experience working in an Agile environment is a plus. Mental Requirements: Communicating with others to exchange information. Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions: Remaining in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers. No adverse environmental conditions expected. Must be reputed company to reputed company a dedicated, secure work area. Must be reputed company to reputed company high-speed internet reputed company / connectivity and office setup and maintenance reputed company compensation ranges from $25.00 to $30.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. reputed company offers team members a competitive benefits package to address a wide reputed company of personal and family needs, including medical, dental, reputed company, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with reputed company. For information about our benefits package, please refer to our Careers page. Date of posting: 6/29/2026 Applications are assessed on a rolling reputed company. We anticipate that the application window will reputed company on 7/29/2026, but the application window may change depending on the volume of applications received or reputed company immediately if a reputed company candidate is selected. #entrylevel #LI-REMOTE #LI-AK1 Apply To This Job